Strategic Retail National Account Manager

Job Title: Strategic Retail National Account Manager

Location: 20% travel 

Job Type: Remote

Reporting to: VP Sales, Mass Retail 

Direct Reports: N/A

Company Overview: FXI is reshaping comfort and performance through foam innovation. From bedding and furniture to healthcare and transportation, our materials power the brands, products, and experiences people rely on every day. You’ll find our solutions behind many of the most recognized consumer brands in comfort — including Molecule, Serta, Sleep Innovations, Yourigami, and Novaform — as well as in leading OEM and retail partnerships across North America. Our culture is built on curiosity, collaboration, and results. With cutting-edge R&D and a network of advanced manufacturing sites, FXI drives what’s next in comfort technology. Everywhere foam goes, FXI innovations lead the way.

Job Summary: We’re seeking a Strategic Retail National Account Manager to lead and grow relationships with some of the most influential retailers in the world. This is a high-impact, strategic role that blends business leadership, customer partnership, and category innovation. You’ll own a portfolio of national accounts, drive the retail strategy, and collaborate cross-functionally with Product Development, Marketing, Finance, and Supply Chain to deliver meaningful growth and margin expansion. You’ll operate as a business owner — analyzing performance, influencing assortments, and shaping go-to-market execution that wins on the shelf and online. This is a role for a driven, strategic leader and relationship builder who thrives in a fast-paced, growth-oriented environment and wants to make a visible mark on the business.

Responsibilities:

• Own and grow national retail account relationships — delivering on revenue, profit, and market share goals.
• Build annual and multi-year growth strategies aligned with FXI’s strategic priorities.
• Lead customer line reviews, pricing, and promotional strategy to deliver both customer and company success.
• Serve as the primary advocate for your accounts — proactively assessing needs, identifying opportunities, and providing insights that drive category growth.
• Partner cross-functionally with R&D, Marketing, Supply Chain, and Finance to execute programs with excellence.
• Track and analyze performance metrics (POS, margin, and profitability) to inform decision-making.
• Stay ahead of competitive trends and category shifts; translate insights into actionable strategies.
• Represent FXI with professionalism and confidence, strengthening relationships at every level of the customer organization.
• Contribute to FXI’s innovation pipeline by sharing consumer, retailer, and market insights.
• Maintain rigorous account documentation and reporting to support internal alignment and planning.

Qualifications: 

• Bachelor’s degree required, advanced degree a plus.
• 5–10 years of retail merchandising, sales or account management experience in consumer products — ideally in large household goods, home comfort, or related manufacturing sectors.
• Proven success managing big box or national retail accounts, both in-store and online.
• Strong financial and analytical acumen; comfortable building business cases and negotiating to win-win outcomes.
• Excellent relationship management and communication skills — able to influence across internal and external stakeholders.
• Self-starter with strong organizational skills and the ability to thrive in a remote, autonomous environment.
• Skilled in Microsoft Office and business analytics tools.
• Willingness to travel 20% to build relationships and drive results.

FXI is Innovation You Can Feel and employees live by these five core values

• People Make the Difference. Work together to get the job done.
• It Starts with the Customer. Follow up, follow through, and keep the customer top of mind in all activities.
• Act Like an Owner. Be involved and bring passion to everything you do.
• Be Better Everyday. Work to improve your knowledge, your service, and your relationships.
• Provide Comfort to Those in Need. Use our skills, abilities, and resources to help those around us.

Total Rewards: We offer a competitive salary and a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Basic and optional life insurance
• Short‑ and long‑term disability coverage
• 401(k) plan with company match
• Tuition assistance
• Flexible spending accounts

Our Commitment to a Diverse Workforce: FXI is an Equal Opportunity Employer. FXI does not discriminate in employment matters on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or based on any individual’s membership in any group or class protected by applicable federal, state, or local laws. We support workplace diversity. We strongly believe that diversity contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

FXI is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at FXI via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of FXI. No fee will be paid in the event the candidate is hired by FXI as a result of the referral or through other means.