Strategic Program Manager - Remote

Strategic Program Manager - Remote

Job Description
The Strategic Program
Manager is responsible for managing large scale transformational client
initiatives, which will require him/her to successfully engage and work across
multiple technical and global teams within WWT and potentially with the client.
The ideal candidate will have proven leadership capabilities and experience
managing technology programs with a minimum budget of $25MM or greater. He/she
will have managed large distributed teams of matrixed resources of at least 50
people or more and have strong presentation and public speaking skills. He/she
will have experience developing and estimating client statements of work.

Job Responsibilities

• Defines and implements governance and controls across
  the program, including but not limited to: status reporting, risks and
  issues management and reporting, stakeholder engagement and reporting,
  other routines and artifacts as required in order to control the program
• Extensive problem-solving skills, with the fortitude to
  drive resolutions to a close
• Extensive knowledge of service delivery models focused
  on continuous improvement and adapting to the changing landscape of the
  service industry.
• Monitors and manages the program level milestones,
  risks, issues, and decisions
• Drives decision making processes where and when
  appropriate
• Works with leadership and technical leads to staff and
  resource the program appropriately
• Escalates and drives program level issues resolution
  and risk mitigation
• Responsible for managing all budgeting, forecasting and
  program financials to meet financial expectations as outlined in the
  program
• Responsible for managing program level procurement
  reporting and visibility
• Ensure roles and responsibilities are defined and align
  to staffing plans
• Responsible for end-to-end program delivery and quality
• Drives stakeholder engagement to ensure appropriate
  level of communication and decision making for the program
• Creates executive reporting, and delivers the reports
  to the appropriate executive stakeholders, as defined by the program
• Ensures the program is aligned to the statement of
  work.
• Works with the appropriate leadership and team members
  to define the statement of work and any changes
• Monitors and assesses customer satisfaction, quality,
  and profitability.
• Project managers assigned to the program will report to
  the program manager
• Coaches and mentors the PMs and other team members as
  needed, to achieve the optimal productivity and highest quality of
  deliverables.
• Creates and manages long term goals for the program or
  portfolio of projects.
• Responsible for ensuring the successful onboarding and
  offboarding of program resources
• Acts as a liaison between program staff and upper
  management/executives

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) Related
  Field required
• A minimum of 10 years' progressive experience in a
  related field required
• Minimum of 5 years active Program Management experience
• Minimum 10 years of Project Management experience
• Experience working with Financial Customers
• One to three years prior sales/business development
  experience is preferred
• Salesforce CRM software experience
• Experience managing, tracking, and forecasting the
  financials and budgets for large scale programs
• Understands expectations and reporting requirements
  needed to provide the level of visibility and clarity on the financial
  health of the program
• Excellent understanding of the contract process
• Able to manage contract modifications, control the
  impact to a program, and take the lead for negotiations on contract scope,
  cost, and schedule
• Good understanding of Supply Chain processes
• Ability to work independently and aggressively track to
  program timelines
• Strong team skills
• Strong communication skills (written, verbal, and
  presentation)
• Project Management Professional (PMP) certification
  through Project Management Institute (PMI) preferred
• Experience working multi-site (global environments) is
  a plus.Ste