Strategic Partnerships Account Manager

The Account Manager is the primary owner of partner health, customer retention, and service excellence within the Strategic Partnerships team. This role is responsible for strengthening long-term partner relationships, leading a team of Account Liaisons, identifying operational risks before they impact clients, and driving proactive solutions that improve both the customer experience and internal operations.

This position is ideal for a highly independent, resourceful leader who enjoys solving complex problems, coaching others, and taking ownership without waiting for direction. This is a relationship-first role that demands equal parts analytical rigor and people instinct.

Job Activities and Responsibilities: The responsibilities listed below are subject to change.

• Own the overall health, retention, and satisfaction of an assigned portfolio of strategic partners.
• Develop proactive retention strategies and identify at-risk accounts before issues escalate.
• Lead Quarterly Business Reviews (QBRs) and present actionable business insights.
• Serve as the senior escalation point for partner issues, coordinating cross-functional resolution.
• Monitor operational and pharmacy reports daily, identifying trends and recommending improvements.
• Lead, coach, and develop the Account Liaison team through accountability, feedback, and mentoring.
• Partner closely with Operations, Sales, and Pharmacy teams to continuously improve the customer experience

Qualifications and Education:

• 3–5+ years of experience in Account Management, Client Success, Strategic Partnerships, or a related B2B healthcare role.
• Experience with LifeFile, Pharmetika, and/or SiCompounding is highly preferred.
• Exceptional leadership and coaching skills with experience developing high-performing customer service teams.
• Highly self-directed with outstanding critical thinking and problem-solving abilities.
• Naturally curious and resourceful. You identify problems, research answers, and take ownership of solutions.
• Strong analytical skills with the ability to translate reporting into meaningful business decisions.
• Excellent verbal and written communication skills.
• Experience in pharmacy, healthcare, or other highly regulated industries preferred.

Physical Requirements: 

• Proficient in using a computer and related equipment, including printers and fax machines.
• Ability to sit or stand for extended periods.
• Effective communication skills via telephone and email.
• Capable of lifting up to 40 pounds as needed.

What Success Looks Like:

• Partners view you as a trusted advisor rather than simply a point of contact.
• Retention goals are consistently achieved or exceeded.
• Escalations decrease because root causes are proactively addressed.
• The Account Liaison team consistently meets service expectations and develops professionally.
• Leadership rarely needs to step into day-to-day account issues because you operate with sound judgment and ownership.

In your first 90 days

You know your book of business — every partner, their history, and what they care about.

You're running reports and flagging anomalies independently.

You're built working relationships with your CSR team and internal stakeholders.

By 6 months

You're leading QBRs confidently and owning escalations end-to-end.

Your accounts are stable, partners are satisfied, issues are getting ahead of, not behind.

Your CSR team is well-directed and operating consistently.

At 1 year

You're a trusted partner to your clients and a reliable, low-maintenance operator internally.

You're proactively identifying retention risks and acting on them, not waiting to be asked.

You're contributing ideas that make the team and the process better.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Revelation Pharma is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.