Strategic Account Manager

Who We Are

At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We're the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and human support.

We’re looking for a driven and relationship-focused sales professional to join Bluehost as a key partner. You’ll play a critical role in expanding our largest customers by identifying new opportunities, helping enable customers’ business to grow through technology, and work with customers to take advantage of Bluehost’s platform. This is a high-impact, high-visibility role where success is measured by your ability to grow revenue, deepen adoption, and deliver an exceptional partner experience. 

What you’ll do & how you’ll make your mark.

• Conduct Outbound Prospecting: Utilize tools like 6sense and Outreach.io to identify and target existing customers upsell and cross-sell growth potential.  

• Cultivate Customer Relationships: Build and maintain strong relationships with existing customers to foster consultative partnerships for the long term. 

• Identify Sales Opportunities: Analyze customer business needs, vertical, and technical challenges to uncover sales opportunities.  

• Grow Book of Business: Oversee a portfolio of existing customers, uncover new sales opportunities, increase product adoption and revenue contribution to Bluehost.  

• Full Sales Cycle Management: Handle the entire sales process for Bluehost services, from prospecting and closing deals to post-sale account management.  

• Achieve Performance Metrics: Meet and exceed performance metrics, including customer satisfaction and monthly sales targets.  

• Resolve Customer Issues: Provide effective solutions to customer problems within our support scope.  

• Exhibit Strong Interpersonal Skills: Thrive in a high-volume, dynamic environment by multitasking, prioritizing, and demonstrating exceptional communication.  

• Close Sales with Integrity: Apply robust sales skills to understand customer needs and close sales ethically.  

• Demonstrate Commitment to Success: Show a strong commitment to consistently achieving and surpassing sales goals.  

• Communicate Persuasively: Excel in both verbal and written communication, influencing and engaging stakeholders.  

• Support SMBs: Demonstrate a deep passion for helping small and medium-sized businesses succeed. 

Who you are & what you’ll need to succeed.

• Customer Growth Mindset: Proven success growing existing customer relationships through upselling, cross-selling, and consultative solution selling.

• Relationship Builder: Skilled at developing trusted partnerships with customers and identifying opportunities to drive long-term value.

• Revenue-Focused: Demonstrated ability to meet or exceed sales targets, retention goals, and customer satisfaction metrics.

• Opportunity Identification: Strong discovery skills with the ability to uncover customer business needs and align solutions to drive adoption and growth.

• Full-Cycle Sales Experience: Experience managing opportunities from prospecting and qualification through close and ongoing account development.

• Highly Organized: Comfortable managing a portfolio of accounts, prioritizing activities, and thriving in a fast-paced, metrics-driven environment.

• Exceptional Communication: Clear, persuasive, and professional in both verbal and written communication, with the ability to influence and engage stakeholders.

• Tech-Savvy: Familiarity with CRM and sales engagement platforms such as Salesforce, Outreach.io, 6sense, or similar tools; experience with hosting, WordPress, domains, SaaS, or digital solutions is a plus.

• Problem Solver: Customer-focused with strong critical thinking skills and a passion for delivering solutions that help customers succeed.

• Passion for SMBs: Genuine enthusiasm for helping small and medium-sized businesses grow through technology and online solutions.

Why you’ll love us. 

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.

• We celebrate one another’s differences.  We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.  We have 20 + affinity groups where you can network and connect with employees globally.

• We care about you. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, Pet Insurance, Generous vacation policy, and much more!

• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with Bluehost #OTOD!

#LI-SM1 #LI-Remote #Bluehost  

Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship.

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.