Strategic Account Manager

Job DetailsJob Location: Charlotte, NC 28208Job Category: SalesAt Forte Opening Solutions, we’re committed to delivering dependable service, high-quality products, and thoughtful innovation. Our people are the foundation of that commitment. We hire individuals who take ownership, operate with transparency, and always keep the customer at the center of what they do.

The Strategic Account Manager is responsible for managing and growing key customer relationships across Forte Components. This role blends relationship management, business development, pricing analysis, market insight, and cross-functional execution. The Strategic Account Manager leads commercial activity for assigned accounts, develops new customer opportunities, and uses customer and market insights to drive profitable growth.

Key Responsibilities

Strategic Account Management & Sales Growth
Manage and grow a portfolio of strategic accounts, including assigned customers and newly developed accounts
Develop and execute account plans that support revenue growth, margin improvement, customer engagement, and share expansion
Build strong relationships with customer decision-makers, buyers, influencers, and operational contacts
Lead customer business reviews, product discussions, commercial updates, and strategic planning conversations

Business Development

Identify, qualify, and pursue new customer opportunities aligned with Forte Components’ growth strategy
Develop and onboard new accounts in partnership with internal teams
Evaluate customer fit, product alignment, growth potential, and profitability
Maintain an active pipeline of opportunities, risks, and follow-up actions

Pricing Strategy & Commercial Analysis

Develop pricing recommendations using customer, sales, margin, and market data
Build and improve pricing tools, models, and processes to support consistent commercial decision-making
Translate commercial insights into actions that support growth, margin improvement, and customer strategy
Negotiate pricing in line with company strategy, customer expectations, and margin objectives

Forecasting & Execution

Provide monthly forecast updates and contribute to demand planning
Use Excel, Power BI, CRM, ERP, and pricing tools to analyze sales performance, margin, pipeline, and growth opportunities
Partner cross-functionally with Finance, Product, Operations, Customer Service, and Supply Chain to support customer opportunities and resolve commercial issues
 Maintain accurate records in CRM tools, including CE/Microsoft Dynamics

Customer Engagement & Market Insight

Understand customer business needs, purchasing behavior, operations, and decision-making processes
Conduct regular local customer visits to strengthen relationships and support commercial goals
Monitor competitor activity, market trends, customer feedback, and industry dynamics
Act as the voice of the customer across internal teams while balancing customer needs with business priorities

 
QualificationsQualifications

Bachelor’s degree in business, Marketing, Supply Chain, or related field preferred
Minimum 5 years of B2B sales, strategic account management, business development, or commercial experience
Experience in manufacturing, building materials, industrial products, distribution, or related industries preferred
Proven ability to grow customer accounts, develop new business, and manage complex B2B relationships
Strong analytical skills with proficiency in Microsoft Excel, pricing models, sales reports, customer data, and margin analysis
Experience with CRM, forecasting, ERP, and reporting tools; Microsoft Dynamics CE and Power BI preferred
Strong written and verbal communication, presentation, negotiation, and relationship-building skills
Ability to manage multiple priorities, make sound decisions, and move work forward independently

Key Competencies

Strategic and analytical mindset with strong business acumen
Proactive, customer-focused salesperson with a bias for action
Strong relationship builder and confident communicator
Financially aware with pricing and margin discipline
Organized, accountable, and results-driven
Collaborative team player who can influence cross-functionally
This role will have 15-20% overnight travel