Store Operations Consultant
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Victra - Verizon Wireless Premium Retailer
West Orange, NJ, US
Summary
The Store Operations Consultant assists Wireless Sales Consultants in selling telecommunications products and services while maintaining store presentation and inventory. They are responsible for providing excellent customer service, processing payments, and ensuring store sales goals are met.
Job Description
Are you a positive, upbeat, passionate, ambitious, and determined? One that thrives in a rapidly changing environment? Are you looking for an opportunity to work within a growing retailer and inspired to make a difference? As one of Verizon's trusted retail partners, Victra is the largest premium retailer in the United States. We need Store Operations Consultants to work a part-time schedule to represent and expand our brand while building a fun and trusting environment for our guests.
YOUR FOCUS (JOB DUTIES AND RESPONSIBILITIES):
Store Operation Consultants are responsible for assisting our Wireless Sales Consultants sell a full range of telecommunications products and services to our guests in a professional and customer friendly approach. You will multitask, display basic math skills, work a flexible retail schedule, develop sales skills, and analytical skills. In addition, you are a highly-motivated individual who is eager and ready to accept additional responsibilities when needed.
You will also:
- Contribute to the success of your store's sales goals set by the Store Manager.
- Represent the store in a positive manner while providing excellent customer service
- Diligently learn all Victra/Verizon products and promotions and ensure your knowledge of these programs is current
- Inspire customers to buy
- Assist in the preparation of sales contracts and accept and process payments from customers
- Answer customers' queries or concerns
- Provide advice to customers regarding all Victra/Verizon products and services
- Advises customers on utilization and care of merchandise and products.
- Maintain sales records for inventory control
- Assist in display of merchandise and overall store presentation.
- Handle all returns courteously and professionally
- Adhere to loss prevention and inventory control standards and all Victra Policies and procedures
This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.
YOUR BACKGROUND (Requirements)
Along with having excellent communication skills and ability to read various reports, we are looking for the Store Operations Consultant to bring the following:
- High School diploma, AA preferred
- 1-2 years of experience in a retail sales environment preferred
PHYSICAL REQUIREMENTS
- Ability to lift up to 10 pounds
- Ability to sit for long periods of time
- (unless accommodations are required/requested for an employee under the ADA)
TRAVEL REQUIREMENTS
- None
EQUAL OPPORTUNITY EMPLOYER
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
**The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be a comprehensive list of all duties, responsibilities, and skills required of employees so classified.
Mobile technology shapes how people live, work, and stay connected - and Victra sits at the center of that evolution. Victra is the largest exclusive Verizon Authorized Retailer in the United States, with more than 1,800 stores across all 50 states. Headquartered in Raleigh, North Carolina, we connect millions of guests to Verizon’s industry-leading network and wireless solutions - backed by expert service and a local-store experience.
Every day, guests bring us their questions, challenges, and goals - and our teams are committed to showing up with the right solutions, clear guidance, and genuine care. This standard of service, "Every Guest, Every Time," is how we create memorable experiences, open new opportunities, and build long-term relationships rooted in trust.
Success at Victra is powered by VNation, our community of driven, supportive team members who believe in growth, service, and celebrating wins together. Careers here are built through hands-on training, leadership development, and real opportunity to advance. From day one, team members are equipped with the tools, coaching, and support needed to thrive personally and professionally.
Guided by our Core Values: Performance, Collaboration, Integrity, Innovation, and Celebration - we deliver exceptional experiences for our guests while creating a culture where people feel valued, challenged, and proud of the work they do. Through our #VictraCares initiative, our teams support communities nationwide by partnering with nonprofits that create lasting impact - because strong communities and meaningful work go hand in hand.
Whether you’re a guest looking for trusted wireless expertise or a professional seeking a place to grow, Victra is where connection, opportunity, and purpose come together.
Founded
1996
Company size
5,001-10,000 employees
Industry
Telecommunications
Org type
Privately Held
Headquarters
Raleigh, North Carolina
Mobile technology shapes how people live, work, and stay connected - and Victra sits at the center of that evolution. Victra is the largest exclusive Verizon Authorized Retailer in the United States, with more than 1,800 stores across all 50 states. Headquartered in Raleigh, North Carolina, we connect millions of guests to Verizon’s industry-leading network and wireless solutions - backed by expert service and a local-store experience.
Every day, guests bring us their questions, challenges, and goals - and our teams are committed to showing up with the right solutions, clear guidance, and genuine care. This standard of service, "Every Guest, Every Time," is how we create memorable experiences, open new opportunities, and build long-term relationships rooted in trust.
Success at Victra is powered by VNation, our community of driven, supportive team members who believe in growth, service, and celebrating wins together. Careers here are built through hands-on training, leadership development, and real opportunity to advance. From day one, team members are equipped with the tools, coaching, and support needed to thrive personally and professionally.
Guided by our Core Values: Performance, Collaboration, Integrity, Innovation, and Celebration - we deliver exceptional experiences for our guests while creating a culture where people feel valued, challenged, and proud of the work they do. Through our #VictraCares initiative, our teams support communities nationwide by partnering with nonprofits that create lasting impact - because strong communities and meaningful work go hand in hand.
Whether you’re a guest looking for trusted wireless expertise or a professional seeking a place to grow, Victra is where connection, opportunity, and purpose come together.
Founded
1996
Company size
5,001-10,000 employees
Industry
Telecommunications
Org type
Privately Held
Headquarters
Raleigh, North Carolina