Store Manager

Job DetailsJob Location: 238 - Auburn - Auburn, IN 46706QualificationsResponsibilities & Qualifications:

· Ensure high levels of customer satisfaction through excellent sales service

· Assess customers’ needs and provide assistance and information on product features

· Welcome customers to the store and answer their queries

· Hire, Train, and Develop high performing Sales Advocate teams to consistently meet performance expectations

· “Go the extra mile” to drive sales

· Maintain in-stock and presentable condition assigned areas

· Actively assist your Sales Advocate team in prospecting for external business within the community and surrounding areas

· Remain knowledgeable on products offered and discuss available options, consistently model "what right looks like" as the team leader

· Process POS (point of sale) purchases

· Cross sell products

· Handle returns of merchandise

· Team up with co-workers to ensure proper customer service

· Build productive, healthy relationships with your Sales Advocate team and customers

· Comply with inventory control procedures

· Suggest ways to improve sales (E. X. planning marketing activities, changing the store’s design) through collaboration with your Sales Advocate team and District Manager

· Skills

· 6 - 12 months proven work experience in a retail management

· Basic understanding of sales principles and customer service practices

· Proficiency in English, Bilingual is a plus!

· Basic Math skills

· Familiarity with, and accountability to standard retail operational and inventory practices (we coach and train the GMET way!)

· Track record of over-achieving sales quota, and leading teams to achieve the same consistent results

· Hands-on experience with POS transactions

· Accountability to monitoring and responding to group chat communication (WhatsApp)

· Solid communication and interpersonal skills

· A friendly and energetic personality with customer service focus

· Ability to perform under pressure and address complaints in a timely manner

· Ability to work flexible hours, including evenings, weekends, and holidays