Store Employees Springfield
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STC MANAGEMENT LLC
Springfield, VA, US
Summary
Perform various automotive services including oil changes, tire rotations, and fluid checks in a fast-paced environment. Deliver exceptional customer service and maintain the cleanliness of the facility and equipment.
Job Description
Job DetailsJob Location: Springfield 441 - Springfield, VA 22150Job Summary:
STC Management, LLC employees are responsible for performing automotive services in a fast-paced environment while delivering exceptional customer service. Attention to detail is critical to produce quality workmanship and to exceed customer expectations.
Responsibilities and Duties:
Providing customers with exceptional customer service and quality care for their vehicle facilitating a life-long bond.
Implementation and reinforcement of Operational Excellence -
Comply with STC Management, LLC Standards of Conduct and our Grooming/Personal Hygiene standards
Embraces our beliefs of delivering exceptional service in a fast-paced environment to both the customer and their vehicle.
Acknowledgment of customer within 10 seconds.
Executes 5-foot rule.
Answers telephone within 3-rings and follows telephone standards.
Executes no handles policy.
Greets customers using escort and lounge orientation procedure.
Maintain a clean interior/exterior of facility, grounds around facility, and all tools and equipment.
Employees may perform the duties of one or more of the following roles at any time.
Each position includes, but not limited to, the following tasks:
Role of Cashier
Ability to perform simple math calculations
Complete computer-based training and hands on proficiency exam up to CSA duties
Operate point-of-sale computer system
Role of Courtesy Technician, (CT)
Complete computer-based training and hands on proficiency exam for Courtesy Technician duties
Assists with tire rotation, if applicable
Vacuum interior floors
Clean exterior windows
Role of Upper Bay Technician, (UBT)
Complete computer-based training and hands on proficiency exam for Upper Bay Technician duties
Assists with tire rotation, if applicable
Inspect key components
Inflate tires
Check and fill various fluids
Oversee the overall flow of assigned vehicle to increase throughput and efficiency
Assists Courtesy Technician, Lower Bay Technician and Customer Service Advisor as needed
Role of Lower Bay Technician, (LBT)
Complete computer-based training and hands on proficiency exam for Lower Bay Technician duties
Drain oil and replace oil filter
Check and fill all gearboxes
Lubricate chassis
Perform ancillary lower bay services
QualificationsMust be 18 yrs. or older
Must have a valid , not expired or suspended, drivers license
Weekends are required
