Steward - On-Call

Hourly Rate: $27.04/hour

Love making the Kitchen shine while working under pressure and meeting deadlines? Do you have a positive "Can Do" attitude and love to deliver the spirit of genuine hospitality while working as a team? Our ideal candidate must have flexible scheduling availability and a high level of proficiency and a passion for kitchen cleanliness. This person will provide clean china, glass and flatware to entire restaurant and banquet staff in a timely efficient manner. Assist kitchen with food preparation responsibilities. Assist in maintenance of kitchen. Operates dishwasher to properly clean all dishes. Banquet functions; and maintain a clean, sanitary and safe kitchen.

Work Hours:

• Employees may be required to work varying schedules to reflect the business needs of the hotel.
• Regular attendance in conformance with the standards, which may be established or changed by the Hotel from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Language Skills:

• Must be able to use English both verbal and written communication skills, including ability to effectively communicate with internal and external customers.

Essential Skills:

• Must be able to work well under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and perform duties and responsibilities to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Essential Duties and Responsibilities:

Creates 100% guest satisfaction by providing “Can Do” attitude and genuine hospitality and by exceeding guest expectations.

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate
• Performs other duties as required to provide “Can Do” attitude and genuine hospitality

Work with the chief Steward and/or Kitchen Supervisor on daily banquet functions.

• Reads Banquet Event Order to determine type of function (buffet, reception, plated, etc.), food items, supplies needed,
• Checks all cold food, hot food and desserts prior to start of function
• Transports food from prep area to function
• Maintains supply of clean dishware, utensils, for all buffets
• Monitors dishwasher machine and makes adjustments when needed
• Insurers proper amount of dishes and covers have been set-up
• Monitors break down and washing of all dishware, glassware and utensils

Maintains a clean kitchen environment by assisting kitchen personnel in following standard cleaning practices

• Sweeps and mops the entire kitchen and dish room
• Washes all clearing counters and shelves
• Washes mats with bleach after each use
• Sets up and breaks down all of the hot and cold foods for the employee cafeteria
• Monitors all supplies for the employee cafeteria
• Wipes dining tables and ensures that the cafeteria is presentable at all times
• Transports and washes dishes for the employee cafeteria
• Monitors trash levels in all cans and removes when needed
• Ensures that the wet waste is not being overfilled and being removed on a regular basis
• Perform related duties as assigned by Manager.
• Maintain compliance with all company and brand policies and procedures.
• Follows DOH and ECOSURE food safety and sanitation practices

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.
• Must be able to lift and carry up to 50 lbs. 15%
• Must be able to pull and push carts/receptacles up to 100 lbs 10%
• Full dexterity using both hands including: grasping and gripping objects being handled 90%
• Kneeling, bending and squatting 30%
• Reaching at or above shoulder height for objects 15%
• Continuous standing and walking on feet for an 8 hour shift
• Must be able to talk, listen, and speak clearly on all communication devices.

Hilton Waikiki Beach Hotel is an Equal Opportunity Employer.  All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Cindy Fujioka at [email protected] or call 808-921-5504 to let us know the nature of your request.