Sterile Processing Quality Assurance (QA)- Chicago, IL

JOB SUMMARY
The CSPD Quality Assurance Coordinator/Technician supports the quality, safety, and efficiency of sterile processing operations through auditing, data analysis, competency assessment, quality monitoring, and continuous process improvement. This role identifies and addresses process gaps, maintains accurate quality records, supports regulatory compliance, and partners with Sterile Processing and Operating Room teams to ensure instruments, trays, equipment, and services consistently meet established standards and patient safety expectations.

RESPONSIBILITIES

• Conducts day-to-day quality assurance activities, including field issue capture, reliability testing, receipt and evaluation of products/instruments, analysis of findings, and preparation of reports for management review.
• Monitors instrument inspection, assembly, sterilization, case cart accuracy, and documentation processes, providing real-time feedback and corrective guidance to maintain quality and patient safety.
• Tracks quality metrics, audit findings, and performance trends; assists leadership with root-cause analysis, corrective action plans, and continuous process improvement initiatives.
• Serves as a resource and mentor to sterile processing staff, reinforcing standardized workflows, manufacturer instructions for use (IFUs), and best practices through observation, coaching, and hands-on education.
• Supports the development and maintenance of the Quality Information System (QIS) through accurate data collection, statistical analysis, trending, and reporting of quality and operational performance indicators.
• Performs routine procedure and tray audits, evaluates instrument condition and functionality, identifies quality concerns, and documents findings and corrective actions to support continuous improvement.
• Monitors sterile processing services for quality, efficiency, cost-effectiveness, regulatory compliance, and adherence to organizational policies, AAMI standards, manufacturer IFUs, and accreditation requirements.
• Partners with Sterile Processing and Operating Room teams to support point-of-use treatment, instrument return processes, tray accuracy, and safe transition of instruments back to Sterile Processing.
• Applies appropriate cleaning, disinfection, aseptic, and sterile processing techniques while identifying opportunities to improve workflow, standardization, and patient safety.
• Assists with staff education, in-services, competency validation, and onboarding under the direction of management, reinforcing quality expectations and standardized processes.
• Maintains instrument and equipment calibration records, testing documentation, procedures, and quality control requirements, ensuring documentation remains current and audit-ready.
• Other duties as assigned.

Requirements

Minimum Acceptable Training and Experience:

• Minimum five (5) years of Sterile Processing experience
• IAHCSMM/HSPA or CBSPD Central Sterile Processing Technician Certification
• High School Diploma or equivalent
• Ortho & Neuro Experience- required
• Sonar and Tray Audit Experience- required
• Proficient with Word, Excel, and Asset management systems
• Must be able to work in a cooperative manner
• Ability to comply with SIPS' Attendance Policy
• Thorough knowledge of the operation of instruments and equipment in the department.
• Thorough knowledge of aseptic technique principles and ability to apply such principles when orienting staff at hospitals.
• Have knowledge of and the ability to stay in compliance with applicable infection control policies and procedures.
• Willingness to participate in the continuous, quality improvement activities of the department and institution.

Preferred
• 1 year of SPD Supervisor experience
• 2-3 years of CSPD Educator experience
• Associate’s degree in business, Nursing or Healthcare Administration
Cognitive Demands
• Critical thinking
• Problem Solving/Analysis
• Time Management
• Prioritization
• Communication Proficiency (written and verbal)

Alignment Requirements
• Ethical Conduct
• Adherence to SIPS Values

Physical Demands
The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

This position requires frequent standing (>4 hours), walking (>4 hours), and limited sitting (<2 hours). Employees must be able to lift and carry 20–50 lbs and push/pull up to 20 lbs. The role involves various physical activities, including but not limited to squatting (0-1 hours), bending, twisting, reaching above the shoulders, reaching below the waist, kneeling, and grasping (>1 hour).

This description is intended to provide a general overview of the physical demands and work environment and is not intended to be an exhaustive or comprehensive list of all possible job-related tasks and conditions. Additional responsibilities, demands, and conditions may be required as deemed necessary by the employer.

Benefits

CORE VALUES: Respect · Integrity · Drive · Professionalism

Why SIPS?

• Dedicated recruiters
• Optional worksite locations
• Health and Welfare Benefits (medical, dental, and vision)
• Company-paid long-term disability (LTD) and Term Life coverage
• 401K (company match up to 3%)
• EAP- Employee Assistance Program
• Certification renewal support
• Contract extensions
• Growth opportunities