Staff II, Front Desk

Description

Department: Recreation

Position Type: Part-time Regular (Maximum 29 hours per week)

Job Summary

The Staff II, Front Desk position is responsible for providing useful support and information to patrons regarding all recreation programs and uniform administrative assistance.

Minimum Qualifications

• 16 years of age or older. 
• Have or obtain CPR and First Aid certifications within four (4) weeks of hire.

The successful applicant must pass a required pre-employment background check and subsequent mandatory background checks in accordance with current District policy requirements.

Preferred but not required:

• Customer service experience. 
• Knowledge of related sports and activities associated with the Fieldhouse.

Essential Functions

The following duties and responsibilities are intended to be representative of the work performed by the incumbent(s) in this position and are not all-inclusive. The omission of specific duties and responsibilities will not preclude it from the position. These essential job functions listed are required with or without accommodation.

• Assist customers in a polite and professional manner. 
• Maintain a working knowledge of ongoing Fieldhouse and recreation activities. 
• Communicate District policies regarding memberships, front desk procedures, and facility use.
• Direct people, calls, and messages to appropriate departments if unable to supply necessary information. 
• Collect payments from customers for all recreation and Fieldhouse programs.
• Register customers for classes, passes, and programs; issue proper receipts.
• Monitor and record equipment rentals and returns.
• Open, close, and secure the Fieldhouse.
• Assist with the set up and take down of Fieldhouse offerings and parties. 
• Fill out paperwork and balance transactions.

Requirements

Knowledge, Skills, and Abilities (KSAs)

Knowledge of:

• Computers and Microsoft Office applications.
• Principles and processes for providing customer and personal services. 

Skill and Ability to:

• Handle cash appropriately per District policy.
• Communicate effectively both verbally and in writing.
• Work with the public in a fast-paced and challenging environment. 
• Learn new activities and all sports associated with the District. 
• Exhibit sound judgment and integrity; accept guidance willingly. 

Working Conditions and Aptitudes

• Duties primarily performed in a public setting, requiring constant interaction with a variety of people. 
• Work effectively with crowds and uncooperative individuals during difficult situations, emergencies, or periods of continuous demand. 
• Exposure to frequent noises and interruptions.
• Work a variety of shifts including evenings, weekends, and/or holidays depending on program needs.
• This position is ineligible for remote work. Essential duties cannot be completed without being physically present.

Physical Requirements

• Equal or less than 75% | Focus on a computer screen. 
• Equal or less than 50% | Sitting. 
• Equal or less than 25% | Standing, walking, bending, and other physical exertion. 
• Equal or less than 25% | Pushing, pulling, and kneeling. 
• Equal or less than 25% | Ability to lift and carry up to 25 pounds unassisted.