St. Louis Receptionist: Full Time and Part Time Positions

Description

Position Title: The Only Facial Client Experience Liaison - Receptionist (Full time and part time)

Location: Corporate Office

Job Type: Full time and Part Time

Reports To: Director of Client Experience

FLSA Status: Non-Exempt

Work Location: On-site

Job Overview:

The Only Facial is seeking a friendly, professional, and highly organized Receptionist to join our team. As the first point of contact for our clients, you will play a key role in creating a welcoming and exceptional experience from the moment they walk through our doors or contact us by phone.

The ideal candidate is detail-oriented, excels at multitasking, and remains calm and professional in a fast-paced environment. This role requires strong communication skills, the ability to manage appointments and front desk operations efficiently, and a genuine passion for delivering outstanding customer service. 

Requirements

Key Responsibilities:

· Answer and direct incoming calls for a growing network of store locations, ensuring prompt, professional, and friendly communication.

· Schedule appointments and manage the booking system efficiently to maximize client satisfaction and operational productivity.

· Welcome clients warmly and provide exceptional customer service that reflects The Only Facial’s standards, values, and culture.

· Handle client inquiries, concerns, and escalated issues professionally, ensuring timely resolution and a positive client experience.

· Maintain an organized, clean, and welcoming reception area at all times.

· Process client transactions and maintain accurate client records as needed.

· Assist with administrative tasks, including data entry, document management, and other front office responsibilities.

· Collaborate with team members across all locations to ensure a seamless and elevated client experience.

· Contribute to achieving company goals by supporting client retention, appointment optimization, and overall operational excellence across all locations.

Qualifications

· High School Diploma or equivalent required.

· Previous receptionist or customer service experience preferred.

· Strong verbal and written communication skills.

· Excellent organizational and multitasking abilities.

· Basic computer and phone system proficiency.

· Ability to work in a fast-paced environment.

· Positive attitude and professional demeanor.

· Passion for client service, skincare, and wellness.

Competencies

· Customer Focus

· Communication

· Organization

· Attention to Detail

· Professionalism

· Adaptability

· Teamwork

· Accountability

· Problem Solving

· Initiative

Physical Requirements

· Ability to sit, stand, and walk for extended periods.

· Ability to use a computer, phone, and other office equipment.

· Ability to occasionally lift and carry up to 25 pounds.

· Ability to perform repetitive motions such as typing and data entry.

Equal Employment Opportunity (EEO) Statement

The Only Facial is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under applicable law.

ADA Statement

The Only Facial provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position, unless doing so would cause an undue hardship.

Disclaimer

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required. Duties and responsibilities may change at any time based on business needs. The Only Facial reserves the right to modify, assign, or remove job duties as necessary. Employment with The Only Facial is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, subject to applicable law.