St. Gianna Program Supervisor

Position Summary

The St. Gianna's Program Supervisor provides services to expectant parents, parents and/or guardians of children seeking material and educational assistance through the St. Gianna No Cost Baby Boutique.  This position is responsible for managing the daily operations of the St. Gianna No Cost Baby Boutique and assisting clients in assessing needs and connecting them to community resources. The Supervisor oversees the management of the volunteer staff required to run the daily operations of St. Gianna’s.

Wage Range: $21.91 - $27.05/hour

Part-Time Status Working 30 hours per Week 

Are you passionate about discovering new ways to help empower people and make a difference in their lives?

If you’ve got what it takes to support us in our mission to provide help and create hope through innovative, collaborative, and diverse programs within the community, then we’ve got the right opportunity for you.

About Catholic Charities West Michigan

Catholic Charities West Michigan (CCWM) is a community-based agency providing programs in Western Michigan and offering a variety of services in family preservation, behavioral health, child welfare, and community outreach.

• CCWM is committed to ensuring a diverse workforce and a work environment whereby all staff are treated with dignity, respect, and fairness.
• CCWM encourages persons of diverse backgrounds and faiths to apply for employment.

Essentials Duties and Responsibilities

• Coordinates services for St Gianna’s including taking inquiry calls and emails from prospective clients and donors. Answers questions and coordinates services.
• Oversees walk-in boutique hours.
• Manages the intake and redistribution of donations to St. Gianna’s No Cost Baby Boutique.
• Coordinates, manages and supervises St. Gianna’s volunteers to carry out the essential functions of the boutique.
• Meets with clients to assess resource needs and provides referral to appropriate community resources.
• Drives to different community areas to pick up supplies for the St. Gianna’s No Cost Baby Boutique.
• Meets with community partners to establish collaborative relationships and to stay well-informed on community resources that may be utilized by clients.
• Manages St. Gianna’s inventory and obtains additional inventory through purchase or donations needed.
• Oversees the stocking of the boutique and assures the boutique presents clients with a warm and welcoming atmosphere.
• Coordinates and facilitates classes on pregnancy and parenting topics that benefit the local community.
• Enters client information and statistics into Virtual Case Manager.
• Creates monthly reports and statistical data for submission to the Program Manager.
• Markets program within the community.
• Available for media interviews when requested.
• Formal personnel management responsibilities may be assigned at the discretion of the Community Outreach Senior Program Manager.
• Drives for Agency business.
• Performs other special project assignments at supervisor’s request.

Muskegon and Big Rapids Locations Only:

• Provides overall program administration oversight for the Michigan Diaper Assistance Program grant.
• Ensures compliance with federal Temporary Assistance for Needy Families Program (TANF) requirements.
• Maintains documentation standards for the Michigan Diaper Assistance Program grant.
• Completes reporting requirements for the Michigan Diaper Assistance Program grant.

Other Knowledge, Skills, and Abilities

• Knowledge of community resources.
• Ability to engage with clients and develop a professional relationship based on trust.
• Ability to maintain good professional boundaries with clients.
• Knowledge of the Agency’s policy regarding abortion counseling.
• Ability to communicate effectively, both orally and in writing.
• Maintains respect for confidentiality, and cultural awareness.
• Works cooperatively with coworkers and other service providers.
• This position requires reliable transportation. 
• Must have a valid driver’s license and good driving record with zero work restrictions.
• Must have personal auto insurance as required by law with minimum bodily injury coverage limits of $250,000 per person/$500,000 per incident or $500,000 combined. 
• Must be willing to work irregular hours including evenings, holidays, and weekends.
• Must submit to agency approved background checks.

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the staff member is regularly required to talk and/or hear. The staff member is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.  The staff member regularly may be asked to move or lift items up to 50 pounds in weight.

Work Environment:

This position is office based and may require travel to other community locations as required by position responsibilities and/or agency management.  This position will routinely be exposed to typical office noise levels and/or exposure to various weather conditions.

Recommended Employment Qualifications

Education:

A bachelor’s degree in human services or a related field is required.

Experience:

• A minimum of 1 year of prior work supervisory work experience is preferred.
• A minimum of 1 year of prior work experience supervising volunteers and/or working with volunteers is highly preferred.
• A minimum of 1 year of working in the social services sector is preferred.

Professional Certificates, Licenses, and Registrations:

Licensed in the state of Michigan when applicable to degree.

Supervisory Responsibilities:

• Provides day-to-day leadership, coaching, mentoring, training, and operational oversight of program and volunteers.
• Formal personnel management responsibilities may be assigned at the discretion of the Community Outreach Senior Program Manager.

Our Mission

Inspired by the Church's social teachings, Catholic Charities West Michigan fosters individuals and families to flourish by providing help and creating hope.

Our Vision

Catholic Charities West Michigan is called to create a just and compassionate community where all people can achieve their divine purpose.

Our Values

• Sanctity of All Life
• Compassion
• Integrity
• Respect
• Equity

CCWM is an equal opportunity employer, subject to all federal and state laws as applicable to a religious Agency.