SSVF Case Manager

Overview

$27.27- $34.09 HR/DOE

Join our Team! We offer an excellent benefits package!

3 weeks vacation * 12 days sick leave * 13 holidays* medical * dental* vision* life insurance * LTD * AD&D * pension * 403b * catastrophic & accident ins *

Position Description: (Summary of position) The Case Manager is a member of the service team for Veterans Services program of Catholic Community Services. This Position serves nine counties in our SW reign. This position maintains a caseload of households in the Veterans Homeless Prevention/Rapid Re-housing program. This includes Outreach activities in the community, completing thorough intakes and eligibility screening with referred clients, assessing housing needs and providing prompt financial assistance as needed for housing costs, and/or assisting clients to secure housing if they are homeless. The case manager also calculates client rents, and enters client data into the Homeless Management Information System. In collaboration with the service team, the Case Manager is responsible for developing and implementing client-defined, goal-oriented Housing Stability Plans, assessing the needs of referred households, utilizing VA and community resources to meet identified individual needs with the goal of stabilizing permanent housing in the shortest time possible. This position works closely with the Veterans Program Manager and provides support as requested with the overall objective to provide outstanding case management to families served by Catholic Community Services.

Responsibilities

MAJOR DUTIES AND RESPONSIBILITIES

1. Complete thorough intakes and eligibility screening with referred clients.

Employee accomplishes this responsibility by completing the following tasks:

A. Coordinate referrals from coordinated entry staff; keep coordinated entry staff informed of program capacity status. Go to Master list meetings

B. Schedule initial intakes/screenings within 48 hours of referral. Assess client’s housing needs (eviction prevention or rapid re-housing, utilities) as well as strengths and supports available to client.

C. Determine if client would be homeless but for this assistance, and what minimal assistance is required to become stably housed.

D. Take screening calls and perform screening as needed from toll-free Veteran’s Hotline.

2. Initiate Housing Stability Plan.Employee accomplishes this responsibility by completing the following tasks:

A. For All Interventions:

1. Identify and prioritize top housing needs.

2. Identify family strengths/assets to help meet identified needs.

3. Develop action plan for short-term intervention based on minimal SSVF assistance, use of community and VA resources, and family strengths.

B. For Homeless Prevention:

4. Verify risk in writing with landlord (3-day Pay or Vacate Notice, Eviction, etc.)

5. Determine property eligibility (Fair Market Rent, Lead-based paint requirements, etc.)

6. Acquire other documentation (copy of lease, 990)

7. Negotiate with landlord/property manager as needed.

8. Write purchase orders in a timely manner for rent arrears and utilities.

9. Calculate ongoing rent subsidy using HUD format.

C. For Rapid Re-Housing:

1. Verify homelessness in writing (3rd party or self-declaration)

2. Assist client in finding housing within appropriate parameters (size, location, Fair Market Rent)

3. Negotiate with landlord/property manager as needed.

4. Schedule and confirm HQS inspection complete prior to payment or move in.

5. Write purchase orders in a timely manner for rent, deposit, other financial assistance as needed.

6. Acquire other documentation (copy of lease, 990)

7. Calculate ongoing rent subsidy using HUD format.

3. Provide Outreach to potential eligible Veterans

Employee accomplishes this responsibility by completing the following tasks:

A. Research information/sources to find eligible, targeted Veterans.

B. Foster connections in the community to Veteran-related agencies/groups with the goal of generating referrals of targeted Veteran clients.

C. Speak to groups as needed to generate referrals of targeted clients.

4. Provide data entry.

Employee accomplishes this responsibility by completing the following tasks:

A. Enter initial information into Homeless Management Information System upon intake (or provide information to program Data Specialist).

B. Enter all ongoing service transactions into HMIS.

4. Update and carry out client Housing Stability Plan.Employee accomplishes this responsibility by completing the following tasks:

A. Help create and coordinate a plan of action according to family needs in a variety of life domains (education, employment, health care, finances, parenting, etc.)

B. In collaboration with VA and community resources, help client as needed to meet identified needs through direct services or referrals to appropriate agencies or programs.

C. With team, re-assess client eligibility prior to 90 days.

5. Maintain records and reports.

Employee accomplishes this responsibility by completing the following tasks:

A. Keep accurate and timely case management notes

B. Develop individualized Housing Stability Plan within 2 weeks of start date. Update as needed.

C. Complete 90-day Recertification paperwork if applicable.

D. Keep organized and confidential records.

E. Participate in Veteran Services case management meetings and provide case summaries and client status information.

1. Attend meetings as necessary and represent CCS Veteran Services Program.

Employee accomplishes this responsibility by completing the following tasks:

A. Attend meetings as required by Lead Case Manager or Director.

B. Attend appropriate training workshops and opportunities to continually improve knowledge and skills.

C. Share appropriate information with other staff.

2. Other duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS:

• Post-secondary education in social services field or 2 years relevant experience.
• Experience providing services to low-income/no-income households.
• Experience in case management.
• Ability and willingness to work in a team environment and promote a positive team spirit.
• Excellent inter-personnel skills including excellent oral and written communication skills.
• Excellent organizational and time management skills.
• Strong computer skills including Microsoft Word and database experience.
• Ability to work with a diverse spectrum of high-need individuals.
• Must have reliable transportation, valid driver’s license, and automobile insurance, driving could be up to 50% of the time, as well as transporting clients as needed.
• Must have an acceptable driving record per CCS’ driving policy, (required to provide current driving abstract).
• Applicant must successfully pass required background checks prior to an offer of employment.
• Upon employment, obtain updated tuberculosis test and CPR, First Aid training.
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.

            Preferred Qualifications

• Veteran or experience providing services to Veterans
• Knowledge of local social services and other community resources
• Experience with housing location, landlord/tenant mediation
• Bilingual skills (English-Spanish)