SSVF Carolinas - Team Lead - Fayetteville

Job Details: Job Location: SSVF Carolinas - Fayetteville - Fayetteville, NC, Position Type: Full Time - 40 Plus Benefits, Education Level: Bachelor's Degree Obtained, Salary Range: $55000.00 - $55000.00Salary/year, Travel Percentage: Up to 50% , Job Shift: Day, Job Category: Supervisory Level (Supervisors and Leads), Job Title: Team Lead

Group: Programs

Department: Supportive Services for Veteran Families (SSVF)

Region: NC

Location: NC

Classification: Non-Exempt

Status: Full Time

Reports to: Assistant Director

Supervises: Case Manager(s)

Travel Requirement: Telework Capacity and travel in the areas of the Carolinas as needed.

COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America one of the nations largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged to go wherever we are needed, and do whatever comes to hand. Their declaration continues to guide Volunteers of America's impact on Helping Americas most vulnerable.

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts, we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

JOB SUMMARY

Effectively provides day-to-day management for SSVF staff. Has relevant experience in homelessness prevention, rapid re-housing and transitional supportive services. Provide key linkages for clients beginning at their intake and assessment following through to their attainment or maintenance of permanent housing in their home community. The position will promote accessibility, outreach to targeted populations, and provide case management, advocacy and wraparound supports and services within the community.

RESPONSIBILITIES

Hold a case load for SSVF Program

Provide day-today operational activities, including maintaining and keeping track of SSVF documents.

Provides team leadership for the SSVF program

Provide back-up support for SSVF case management teams and act as an additional resource for Case Managers

Coordinate client outreach and recruitment efforts for SSVF

Designates incoming cases for intake to Case Management Team

Develops inter-agency relationships to enhance the referral processes

Review client files and provide guidance and direction to case managers

Resolve client issues raised by Case Managers

Conduct weekly SSVF team meetings

Monitors case managers to assure all available services are provided to each veteran household on a regular basis, determining quality and effectiveness of services provided

Review and approval check request

Serve as liaison with local landlords and dealing with landlord/tenant issues; develop and administer a mediation program and responsible for providing assistance and support in serving client needs

Coordinate and maintain good landlord/tenant relations

Facilitate and/or conduct outreach activities including presentations to service providers and potential landlords, community fairs, one on one engagement, and education on available housing resources

Assists with the development of planning, evaluation and implementation of procedures in support of the SSVF program

Maintains records and prepares forms, reports and correspondence related to the federal grant funded SSVF program

Attends and participates in public meetings and presentations to explain the SSVF program

Facilitates and encourages the exchange of information with local, county, and regional agencies

Facilitates the coordination of services with community partners, as assigned

Maintains and updates knowledge through conferences, seminars and in-service trainings as determined in consultation with Department leadership

Plans and conducts training programs, as assigned

Analyzes and evaluates data, prepares reports and makes specific recommendations concerning the SSVF program

Provide quarterly summaries and documentation report as required by SSVF grant

Complete monthly report cover sheet and repository upload as required by SSVF and all other reporting as requested.

Coordinate outreach efforts for the SSVF Program including but not limited to: establish an outreach plan to target the participants as outlined in the SSVF program guidelines, develop a set schedule to visit the VA, shelters, and other places that homeless and low-income families are likely to congregate, and develop communication/ updates with the VA and other key housing and community providers

Screen potential program participants for program eligibility using approved forms and follow up with applicable agencies to verify participant information and income status when needed

Conduct housing and comprehensive supportive services assessments for program

participants and develop a comprehensive Family Services Plan

Provide service coordination between the program and community partners, for persons served and their families/supporters

Work with persons served, family members, collaborating housing agencies and professionals to revise service plans and to develop placement, stabilization and follow-up plans

Provide or arrange for housing support and wraparound services including connections to all eligible mainstream resources to support transition to or maintenance of permanent housing

Travel to housing sites to support persons served, monitor progress and address any health, behavioral or life skills issues

Communicate effectively (under confidentiality rules) with clients service team to rapidly address and correct issues with services or supports - especially living skills, employment, education, family and socialization

Ensure appropriate use of and documentation of any temporary financial assistance

Ensure that participants receive services that support rapid re-housing; addressing assessed needs, promoting healthy decision-making, securing financial independence and promoting relationships at home in the community

Ensure participant reassessments are completed according to specific SSVF requirements

Participate in program and professional supervision, attend required staff and Project Management Team meetings and trainings, and contribute to team-based collaborative planning

Complete all appropriate reporting in HMIS and other systems as required

EFFECT ON END RESULT:

Participant housing, employment, family, social support and life-skill issues are rapidly addressed and supports and services are amended or adjusted as required to ensure maintaining housing, economic stability or attainment of benefits, and socialization of Participant and family in their home community. Participants receive appropriate transition and service plans and supports. Client file documentation is complete and timely. Statistical information is documented and reported.
Qualifications:

A bachelors degree in counseling psychology, rehabilitative counseling, or related human

service field is required.

A minimum of two years experience working with homeless individuals and families including veterans is preferred.

Veteran or member of a veteran family is a plus.

OTHER:

This position requires driving your personal vehicle for company business. Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.

Valid drivers license in jurisdiction of residence

Vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle)

May be required to drive a van

Acceptable Criminal background check, OIG Exclusion check

Negative Drug Screening

CPR/First Aid Certification must be acquired and maintained once

PHYSICAL REQUIREMENTS:

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.

The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.

Operating office equipment requiring continuous or repetitive hand/arm movements.

The ability to remain in a sitting position for extended periods of time

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.