Sr Technology Specialist, AI Content Operations

Overview

Make an Impact!

When was the last time you experienced the impact of your work? Our team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to touch lives across the world and experience first-hand the difference your hard work makes.

How can you make an impact?

The Sr Technology Specialist, AI Content Operations, drives innovation by implementing cutting-edge AI tools and workflows while delivering exceptional support to both internal and external teams. This dynamic role involves collaborating with content authors, developers, project managers, and suppliers to identify, test, and refine tools and best practices. The Technology Specialist will document solutions and empower stakeholders through comprehensive training and guidance.

This is a remote position open to applicants authorized to work for any employer within the United States. 

What you will be doing:

• Design, document, and optimize end-to-end AI-centered workflows for content creation and delivery.
• Evaluate emerging AI tools and identify opportunities for workflow integration and transformation.
• Ensure outputs meet and exceed editorial and quality benchmarks.
• Lead UAT testing and drive successful user rollouts.
• Track and analyze key performance indicators to maximize efficiency, quality, and accelerate speed to market.

We’re looking for someone with:

• Bachelor’s degree and 5 years content operations experience 
• Experience with prompt engineering and LLM best practices.
• Understanding of content models, structured authoring, and information architecture.
• Strong stakeholder communication and change management experience

Preferred Skills: 

• Additional AI certification such as Azure AI Fundamentals, AWS Certified AI Practitioner, Google Professional (GenAI), or UiPath Automation Business Analyst Professional
• Project Management Professional (PMP) Certification
• 1-3 years of experience in technical product support 
• 5-7 years of experience in Digital product management

Here’s what we offer:  

At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts can contribute to the lives of millions.

The pay range for this position is between $83,100 - $97,650 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual bonus plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered.  Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com or @careers.mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

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