Sr Solution Architect / Consultant / or Sales Engineer

As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.

As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.  

Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better. 

As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.  
 
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better. 
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Let's talk about the role and responsibilities:

• Own and lead pre-sales technical activities for assigned opportunities, including discovery, tailored demos, technical presentations, workshops, and proof-of-concepts.
• Collaborate with Sales and Sales leadership to understand customer requirements, align technical execution to account strategy, and support revenue goals.
• Conduct in-depth discovery sessions to uncover customer pain points, business drivers, decision criteria, and technical requirements.
• Architect and propose solutions that integrate Cyara's platform with customers' existing technology stacks, ensuring seamless operation and optimization of their CX strategies.
• Develop and present customized demonstrations of Cyara's platform that clearly connect customer challenges to business value.
• Respond to technical inquiries, manage objections effectively, and provide expert guidance throughout complex sales cycles.
• Represent Cyara in customer-facing events, including customer conferences, webinars, trade shows, and executive-level engagements.
• Partner cross-functionally with Product, Implementation, Customer Success, and other internal teams to share customer feedback, resolve issues, and support smooth transitions from pre-sales to delivery.
• Create and contribute to technical sales materials, documentation, best practices, case studies, and internal enablement resources that strengthen the Solution Architect team.
• Mentor junior Solution Architects and share thought leadership, advanced strategies, and winning techniques across the team.

Let’s talk about your skills/expertise:

• 5+ years of experience in a pre-sales, sales engineering, solutions engineering, or solutions architecture role, ideally presenting to C-level and VP-level stakeholders.
• Bachelor's degree in Computer Science, Information Technology, or equivalent related work experience.
• Proven experience leading large-scale or enterprise-level technical sales efforts from discovery through close.
• Experience in CX, contact center, call center, IVR, testing, monitoring, or related technologies preferred.
• Hands-on experience with AI Agents, conversational AI, or agentic AI frameworks, including design, testing, deployment, and optimization of customer or employee-facing AI interactions.
• Strong understanding of LLMs, NLP/NLU concepts, prompt engineering, AI orchestration workflows, and integration of AI Agents with enterprise platforms such as CCaaS, CRM, and knowledge systems.
• Experience evaluating AI Agent performance through testing and analytics, including accuracy, hallucination detection, compliance validation, workflow automation, and customer experience optimization
• Advanced technical acumen with the ability to design solutions, integrate complex systems, and translate technical capabilities into business value.
• Excellent communication and presentation skills, with the ability to create a vision for Cyara's solutions and engage both technical and business audiences.
• Strong consultative discovery skills, including the ability to uncover customer challenges, goals, needs, motivations, and decision-making processes.
• Ability to use storytelling, relevant customer examples, and value-based messaging to build trust and connect Cyara's solutions to customer outcomes.
• Excellent problem-solving and analytical skills, with the ability to respond to objections using sound logic in a non-confrontational manner.
• Strong meeting management skills, including active listening, succinct responses, clear transitions, and defined next steps.
• Leadership and mentoring ability, with a willingness to coach junior Solution Architects and contribute to internal knowledge-sharing initiatives.
• Ability to collaborate effectively with Sales, Product, Implementation, Customer Success, and other internal stakeholders.
• Willingness to travel as needed to meet with customers, attend trade shows and corporate events globally, and participate in sales engagements.

\n$170,000 - $200,000 a year\nWhy you should join us:  
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara. 
 
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work. 
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment. 
 
Big opportunities. Real impact. Amazing people. That's the Cyara experience. 
 
Cyara’s Diversity, Equity, Inclusive and Belonging Statement: 
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.  
 
Cyara’s Values Statement:At Cyara, our values shape everything we do. We're passionate about Delivering Excellenceby putting the customer first, collaborating globally, and always striving to improve.We take smart risks andInnovate Boldly, setting new standards and learning from every experience.Integrity Firstis our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.  
 
Agencies: Thanks, but we’ve got this one!  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

Why you should join us:  

Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara. 

We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work. 

At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment. 

Big opportunities. Real impact. Amazing people. That's the Cyara experience. 

Cyara’s Diversity, Equity, Inclusive and Belonging Statement:  

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.  

Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.  

Agencies: Thanks, but we’ve got this one!  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.