Sr Service Manager

Job DetailsJob Location: 9 - Northshore West Shopping Center - Houston, TX 77015Job Shift: AnyJob Category: RetailPrimary Objective: The primary objective as a member of store management is to provide our customers with quality team service, clean and organized surroundings in accordance to the company standards and instructions; sharing the responsibility and accountability for sales performance, productivity of staff, loss prevention, merchandising, safety and operating functions of the store while in charge.
 

Abilities:  Exercise good judgment and initiative to supervise and direct the activities of the store.  Ability to maintain a sense of urgency and systematically meet all deadlines imposed by the corporate office and store management while delivering quality team service.  Organize work to maintain a smooth work flow.  Ability to communicate effectively, coordinate staffing schedule to ensure team service, direct and train employees.  Cooperative and professional at all times; keep confidences, maintaining a good working relationship with co-workers and management, follow both written and verbal directives/assignments.  Learn and understand the accurate use of all equipment and policies and procedures.  Recognize urgent situations.
QualificationsTypical Physical Demands:  Requires full range of body motion, including, but not limited to: walking, sitting, crouching, stooping, kneeling, squatting, twisting, stretching, pushing, pulling, and eye-hand coordination.  Requires extensive standing and walking.  Occasionally lifting up to 50 lbs.  Requires working under stressful conditions and occasional extended hours.

Qualifications:  A minimum of 3 months of supervisory experience (as a key carrier, shift lead, team lead) in a similar retail environment or a minimum of 6 weeks of experience as sales/cashier at Melrose.  In order to promote a sales/cashier or a shoe associate that has less than 45 days of employment with Melrose, they must have a minimum of 2 months of prior supervisory experience that can be verified.  (Must fill out promotion request form and submit to HR)

Bronze & Silver Stores - Must be a minimum of 18 years old. If still in high school must be a senior.

Gold & Platinum Stores - Must be a minimum of 18 years and out of high school.