Sr Resident Services Coordinator

Job Details: Job Location: Plumley Village - Worcester, MA, Salary Range: $34.00 - $36.00Hourly, Senior Resident Services Coordinator

Build Stronger Communities. Create Lasting Impact.

Schochet is seeking an experienced Senior Resident Services Coordinator to join our team at Plumley Village in Worcester, MA. This role provides leadership in resident services while helping individuals and families access resources, overcome barriers, and build greater stability and independence. Plumley Village is a 400+ Multifamily apartment community in Worcester, MA.

The Senior RSC will build trusted relationships with residents, coordinate services, advocate for individuals and families, develop community partnerships, and create programs that promote wellness, engagement, and connection.

Key Responsibilities

Assess resident needs, provide referrals, coordinate services, and follow up on outcomes.
Support residents with housing stability, benefits, employment, education, food assistance, healthcare, mental health, and aging-in-place resources.
Advocate for residents and help resolve complex challenges and barriers.
Develop relationships with nonprofits, agencies, service providers, and community partners.
Plan and coordinate educational, wellness, and community engagement programs.
Collaborate with property management, volunteers, and Resident Services staff.
Provide leadership, mentoring, and support to Resident Services colleagues.
Maintain accurate documentation while protecting resident confidentiality.

Qualifications

Bilingual in Spanish required.
3–5+ years of experience in resident services, social services, case management, or a related field
Bachelor's degree in Social Work, Human Services, Community Development, or a related field
Experience working with individuals and families with diverse and/or complex needs
Strong knowledge of community resources and social service systems
Excellent communication, advocacy, organization, and problem-solving skills
Experience developing programs and community partnerships
Ability to work independently and collaboratively

Prior mentoring or leadership experience preferred

Why Schochet?

For more than 50 years, Schochet has built a culture centered on professional growth, collaboration, and long-term employee relationships. You'll join a team of experienced professionals who are passionate about developing and preserving quality housing and strengthening the communities we serve.

We offer a comprehensive benefits package from day one, including:

Health • Dental • 401(k) • 3 weeks of vacation accrued • 12 paid holidays • 5 sick days • 3 personal days • Additional employee perks

Ready to Make a Difference?

Please submit your resume to [email protected].

For more information, contact Robin at 617-398-5144 or visit Schochet.

Pre-employment background screening and drug testing are required. Schochet is an Equal Opportunity Employer.

 
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