Sr. Payer Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Customer Success Manager based in United States.

This role serves as a strategic advisor to complex enterprise healthcare organizations, helping leaders achieve measurable operational, financial, and clinical outcomes. You will manage strategic relationships across health systems, health plans, ACOs, risk-bearing entities, provider networks, and value-based care organizations. The position goes beyond traditional customer success, requiring executive presence and the ability to influence senior healthcare decision-makers. You will connect technology capabilities with customer priorities around adoption, care coordination, population health, and value-based care. Working cross-functionally, you will identify opportunities, mitigate risks, and demonstrate tangible customer value and ROI. This is a highly strategic, customer-facing role with approximately 30% travel for customer engagements, industry events, and leadership meetings.

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Accountabilities:

• Serve as the primary strategic advisor for a portfolio of enterprise healthcare customers, building trusted relationships and driving long-term partnership success.
• Develop and maintain relationships with C-suite executives, VPs, population health leaders, value-based care executives, clinical leaders, and operational decision-makers.
• Create and execute strategic account plans focused on customer outcomes, adoption, retention, growth, and value realization.
• Align technology capabilities with customer business objectives, regulatory priorities, population health initiatives, and value-based care programs.
• Lead executive business reviews focused on business outcomes, ROI, strategic priorities, adoption performance, and organizational success metrics.
• Analyze customer performance, utilization trends, workflow adoption, and market practices to identify opportunities for operational improvement and increased value.
• Partner with Sales, Product, Marketing, Professional Services, Support, and executive leadership to resolve complex challenges and drive customer success.
• Facilitate collaboration across provider, payer, post-acute, and community stakeholders to advance care coordination and network performance.
• Develop compelling executive-level narratives demonstrating measurable financial impact, clinical outcomes, business value, and strategic alignment.
• Identify customer health and risk indicators early and develop proactive mitigation strategies to protect outcomes, satisfaction, and retention.
• Champion customer advocacy by bringing market insights, customer feedback, and strategic opportunities into product and organizational planning.
• Support initiatives that advance value-based care, improve care coordination, and maximize the impact of healthcare technology across acute, post-acute, payer, and community settings.

Requirements:

• 5+ years of healthcare industry experience in customer-facing, consulting, account management, customer success, operational leadership, strategic partnerships, or a related role.
• Demonstrated experience working directly with healthcare providers, health systems, health plans, physician groups, ACOs, payer-provider partnerships, or value-based care organizations.
• Strong executive presence with a proven ability to build credibility, influence decisions, and communicate effectively with C-suite and senior leadership stakeholders.
• Deep understanding of healthcare operations, care delivery models, reimbursement structures, and healthcare technology ecosystems.
• Strong communication, presentation, relationship-building, stakeholder management, and strategic planning skills.
• Proven project management and organizational abilities, with experience leading complex initiatives across matrixed healthcare environments.
• Analytical mindset with the ability to use data and performance metrics to identify opportunities and demonstrate customer value realization.
• Experience leading cross-functional initiatives involving multiple internal and external stakeholders.
• Experience using CRM platforms and customer success technologies.
• Direct experience with ACOs, risk-bearing entities, clinically integrated networks, managed care organizations, or other value-based care models is highly preferred.
• Strong knowledge of population health management, quality improvement, healthcare performance measures, and value-based reimbursement frameworks is a plus.
• Experience with Skilled Nursing Facilities, post-acute providers, care transitions, discharge planning, or care coordination is highly desirable.
• Familiarity with EHR platforms, interoperability solutions, healthcare SaaS applications, or post-acute care technology is advantageous.
• Clinical operations, healthcare consulting, implementation, or executive business review experience is a plus.

Benefits:

• Strategic enterprise-level customer success role within the healthcare technology sector.
• Approximately 30% travel, including customer-facing engagements, industry events, office visits, and leadership meetings.
• Opportunity to work directly with senior healthcare executives and influence strategic initiatives.
• Exposure to healthcare organizations across acute, post-acute, payer, provider, and community settings.
• Opportunity to contribute to value-based care, population health, care coordination, and measurable patient and business outcomes.
• Source job description does not specify salary, healthcare coverage, retirement benefits, paid time off, or other additional benefits.

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How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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