Sr Order Entry Associate, Corporate Sales Order Processing

POSITION SUMMARY

The Sr. Order Entry Associate will strive to process complete and accurate Consumer and Corporate Sales Orders. Other responsibilities include communicating with internal Order Processing Leadership for work and asking questions to accurately process the orders they are working on with the ability to receive feedback as needed. Flexibility and multi-tasking are a must in this fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Major responsibilities of the position are listed below.  To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties, assignments and specific projects may be assigned at the discretion of executive management.

• Provide timely and accurate handling of both Consumer and Corporate Sales Orders.
• Position requires flexibility and will be utilized in many different areas.
• Must be able to work 40 hours per week along with overtime as needed.
• Ability to work a flexible schedule, including evening and weekends.
• Demonstrated ability to handle confidential information with discretion.
• Detail oriented with a strong emphasis on accuracy.
• Must be knowledgeable in Microsoft Word.
• Must be proficient in Microsoft Excel.

Qualifications

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent.
• Must meet or exceed the performance standards set by your base department.
• A flexible, positive “can do” attitude is required.
• Excellent verbal and written communication skills are required in order to interact professionally with personnel at all levels of the organization.
• Strong organizational skills are required to meet changing business requirements and to effectively perform multiple tasks in a fast paced environment.
• Demonstrated ability to handle confidential information with discretion.
• Applicant must attend and successfully pass classroom training and meet all performance expectations.
• A demonstrated ability to work and contribute effectively in a team oriented atmosphere is essential.

SYSTEM REQUIREMENTS

Minimum requirements:

Network (internet):

• Download speed 5mbs
• Upload speed 3mbs (preferable a wired connection NOT wireless)
• Satellite Dish NOT acceptable

Preferred Hardware and Internet Service Speeds Specification Network (internet):

• Download speed Over 100mbs, Upload speed 10+mbs (with a wired connection NOT wireless)

      Hardware (PC):

• Windows 10 operating system
• 8-32 Gigabytes of RAM
• 50GB available space on your Hard Drive 
• Apple or Windows PC Laptop or Desktop computer
• NO Chromebook, iPad, tablet PCs, smart watches, smart phones etc.)
• Current IOS or Windows 10 OS
• 8th-10th Gen Intel or AMD Ryzen CPU (if you bought your pc/laptop in the last 2 years the CPU is most likely comparable to these suggestions)
• Required: USB headset with mic (cordless NOT recommended)
• Required: 1024 x 768 resolution minimum on home monitors or screens, 2 screens
• Required: Mouse/touchpad and keyboard
• Required: Cellphone or landline (for DUO)

KNOWLEDGE, SKILLS AND ABILITIES

To perform the job successfully, an individual must be able to execute each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and ability required.

KNOWLEDGE

• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

SKILLS   

• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Speaking — Talking to others to convey information effectively.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
• Time Management — Managing one's own time and the time of others.
• Coordination — Adjusting actions in relation to others' actions.
• Instructing — Teaching others how to do something.
• Service Orientation — Actively looking for ways to help people.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Teamwork – Works effectively both independently and as a team member.

ABILITIES

• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Perceptual Speed — The ability to compare similarities and differences quickly and accurately among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
• Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
• Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
• Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
• Written Comprehension — The ability to read and understand information and ideas presented in writing.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.
• Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and legs.
• Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.

PHYSICAL DEMAND AND WORK EFFORT

• Keying/typing, sitting, standing, walking.
• Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
• Constant mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness in an office and retail environment.
• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of the job.
• Compliance with company attendance standards.
• FLSA status: Non - Exempt.

The expected hourly rate for this position is $15.25. The actual compensation will be determined by experience and other factors permitted by the law.

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