Sr. Manager, Solutions Architecture, ServiceNow

Company Description: 

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.  

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.   

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.   

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.  

Department Overview

Behind McDonald's digital transformation is the Global Technology Enterprise Products & Platforms (EPP) team, a group of innovators leveraging cloud, platform architectures, and emerging technologies to create scalable business solutions. Within EPP, our Enterprise Service Management (ESM) team is committed to being a people-led, product-centric, and trusted technology partner.
We are seeking a visionary and strategic Sr. Manager, Solutions Architecture, ServiceNow to lead our platform solutions architecture team. In this remote leadership role, you will be responsible for defining the strategic architectural direction of our global ServiceNow platform. Your scope will be broad and enterprise-wide, spanning key functional areas including IT, HR, Finance, Procurement, Cybersecurity, Legal, and beyond. You will build, manage, and mentor a talented team of solutions architects to design scalable, upgrade-safe solutions. You will also champion the strategic deployment of advanced platform features, including native AI tools like Now Assist, our custom virtual assistant, Otto,and comprehensive Employee Workflows, ensuring the platform serves as a modern engine of automation across the entire corporate ecosystem.

Duties

• Lead and Mentor a Team: Hire, guide, and manage a high-performing, remote-first team of ServiceNow solutions architects, fostering continuous learning and engineering excellence.
• Define Architectural Vision: Develop, govern, and maintain the long-term architectural roadmap for the ServiceNow platform, ensuring technology capabilities scale alongside enterprise growth.
• Drive AI Architecture Strategy: Oversee the architectural strategy for AI-powered services on the platform, including the governance, safety, and integration of Now Assist, NLP models, and our virtual assistant, Otto.
• Architect Cross-Functional Workflows: Partner with leaders in HR, Finance, Cybersecurity, Legal, and Procurement to design unified, multi-suite solutions (such as HRSD, SecOps, GRC, and custom scoped applications).
• Enforce Platform Governance: Champion 'Golden Instance' principles and enforce rigorous design-review standards to minimize technical debt and maintain upgrade readiness.
• Coordinate Strategic Partnerships: Oversee technical relationships with platform vendors, implementation partners, and external consulting teams to ensure high-quality delivery.
• Optimize Enterprise Integration: Govern global platform integration patterns, ensuring secure, high-performance API connections via IntegrationHub and enterprise middleware.
• Champion Employee Workflows: Architect scalable Employee Workflows that modernize workplace services, enterprise onboarding, and shared-services

Qualifications

• 8+ years of professional experience in IT, Software Engineering, or Enterprise Architecture.
• 3+ years of experience in ServiceNow platform design, solution architecture, or technical leadership roles within a large, global enterprise.
• Demonstrated experience managing or mentoring technical teams of developers or architects in a complex, remote-first environment.
• Broad design experience with multi-suite ServiceNow products beyond IT, including HRSD, SecOps, IRM/GRC, App Engine, or custom-scoped portals.
• Experience guiding strategy and implementation for AI-powered features, conversationalagents (such as Otto), or predictive analytics.
• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.
• Strong communication and stakeholder management skills, with a proven ability to align technical and non-technical business leaders.
• Highly valued certifications include:
• ServiceNow Certified System Administrator (CSA): Preferred.
  ServiceNow Certified Application Developer (CAD) or Certified Implementation
  Specialist (CIS): Highly desirable.

Technical & Leadership Skills

• Strategic Enterprise Leadership: Ability to formulate long-term platform strategies and influence technology choices across diverse business divisions.
• AI and Conversational Governance: Advanced understanding of generative AI architectures, automated agent hand-offs, and natural language platforms.
• Robust Vendor Management: Experience leading and holding system integrators, partners, and contractors accountable to strict platform quality standards.
• DevOps and Automation Mindset: Strong understanding of automated deployment pipelines, instance synchronization, and modern development lifecycles on the ServiceNow platform.

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $167,366.00 - $209,207.00 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information: 

Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. 

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan. 

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis. 

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Nothing in this job posting or description should be construed as an offer or guarantee of employment.