Sr. Manager I O Engineering, Windows Infra Server Administration

Explore opportunities with Logistics Health Incorporated (LHI), part of the Optum family of business. We’re dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions and a seamless distribution process. With offices in La Crosse, Wis., a satellite office in Chicago and remote employees throughout the country, we have a variety of rewarding career opportunities for you. Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring. Connecting. Growing together.

You will be accountable for balanced, secure, and uninterrupted operation of all Windows servers within OptumServe’s datacenters. In addition, you will be the primary point of contact for your team in security and processing audits of OptumServe’s Windows server infrastructure and operations. Responsibilities include but are not limited to application ownership, security patching and hardening, Windows server configuration, environment monitoring, environment maintenance and issue resolution escalations of servers and devices that sustain core business operations.
Work is driven by your direct leadership, assigned projects, work backlogs and business requests. You will be accountable for the oversight and administration of the Windows server OS layer & underlying technologies, research of modern technologies, modernization projects, outlining technology standards, and maintaining operational excellence. This position partners across OptumServe IT in the execution and maintenance of technologies key to OptumServe’s success.
Managed technologies include but are not limited to VMWare ESXi, VMWare VDI (Virtual Desktop Infrastructure), Microsoft SCCM, Microsoft Orchestrator, AppViewX, CommVault backup, vRanger Backup & Replication & IBM Spectrum Protect. Team members in this role also have the opportunity to work with and be mentored in Isilon NAS (Network-attached Storage) storage, EMC Unity SAN (Storage Area Network), EMC PowerMax SAN, EMC PowerStore SAN, NetApp SAN / NAS, Pure Storage SAN, MinIO S3 storage, Cisco UCS (Cisco Unified Computing System) (Cisco Unified Computing System) chassis, Cisco UCS Servers, Dell Servers, HP Servers, Veronis Data Protection, Thales PKI (Public Key Infrastructure) technologies, Azure Government cloud and Azure commercial cloud.

To support this mission, OSIT has initiated a multi-year modernization program aimed at updating and enhancing enterprise technology systems in accordance with modern design standards.  

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:  

• Manage, guide, mentor, and support team members.
• Leadership point of contact of patch and vulnerability management for servers and underlying infrastructure.
• Leadership point of contact for all audit activities. Partner with internal and external resources to ensure timely remediation efforts.
• Manage IT projects that involve technology and product evaluation, implementation, deployment, and troubleshooting.
• Manage and mentor staff to ensure that quality and productivity standards are met; ensure training, performance, and individual development of staff.
• Develop staff KPI’s and goals consistent with business and departmental requirements and goals.
• Communicate productivity and quality concerns to manager and provide input for recommended changes.
• Administration of department policy and procedures to include performance reviews, handling employee issues, monitoring PTO (Paid Time Off), timesheet approval, interviewing, oversight of new hire training, professional growth and performance, and routine departmental tasks.
• Research, evaluate and suggest new products and process improvements within IT.
• Implement and enforce security procedures to ensure data is secure and accessed by only those that need access to it.
• Provide guidance to staff when troubleshooting issues and dealing with systems and IT services; oversee complex issues and escalate to leadership as appropriate.
• Assist in maintaining centralized documentation of IT Hosting & Storage information.
• Create and update IT SOPs (Standard Operating Procedures) for various IT Business Services.
• Keep documentation on all software and hardware licensing.
• Participate in hands-on troubleshooting of the environment and daily operations.
• Manage team on-call rotations and act as an on-call escalation point of contact.
• Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• 5+ years of experience in IT systems administration working primarily with Microsoft technologies
• 5+ years of experience administering with Microsoft Windows, Windows server environment, Active Directory, and group policy management
• 3+ years of experience managing and directing the activities of others
• Ability to work off-hours as job tasks required

Preferred Qualifications:

• ITIL or other ITSM framework certification
• National Career Readiness Certificate
• Certifications on related Microsoft, Cisco, EMC, and other Technologies
• Working experience with VMWare environments and infrastructure
• Working experience with Cisco UCS environments and infrastructure
• Working experience with automation tools such as SCCM and Orchestrator
• Working experience and knowledge of Infrastructure as Code
• Working experience with Microsoft, VMWare, Cisco, and EMC enterprise products
• DOD/VA/Military Experience

• DOD/VA/Military Clearances

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.