Learning Operations Analyst (Learning Media Developer & Data Analyst)

Learning Operations Analyst (Learning Media Developer & Data Analyst) 

The Learning Operations Analyst leverages a strong foundation in adult learning principles and expertise in media development to design and deliver engaging, interactive learning experiences. This role combines technical proficiency in multimedia creation, quality assurance, and data analysis with a collaborative approach to enhance the effectiveness of learning solutions across the organization.

The Purpose of Your Role

As a Learning Operations Analyst, you will work closely with Instructional Designers, Learning Delivery Analysts, and business stakeholders to develop, test, and refine high-quality learning modules. You will ensure all content meets organizational standards, integrates effective elements, and aligns with learner needs. Additionally, you will analyze data to inform design and development decisions, create interactive tools and dashboards, and contribute to ongoing process improvements that drive innovation and elevate the learning experience.

The Qualifications We’re Looking For

·       Bachelor’s degree or equivalent years of experience

·       Degree or certification in Instructional Design, Education/Educational Technology, Design preferred

·       Minimum 3-5 years industry experience

·       1–3 years of experience in reporting, data analysis, business analysis, or operational analytics

·       Experience in learning design and how visual composition impacts learning retention 

·       Ability to use learning technologies to develop and align content with learner needs

·       Experience leveraging AI-enabled tools and technologies to enhance learning content development, multimedia creation, data analysis, reporting, and process efficiency while maintaining quality and governance standards

·       Experience with learning applications including Storyline, Captivate, and Camtasia 

·       Experience creating multimedia learning content using Adobe Creative Cloud, video editing software, and eLearning development tools such as Storyline, Rise, Camtasia, or equivalent platforms. Basic troubleshooting of web-based learning content preferred.

·       Knowledge of and ability to use triggers and variables in Storyline

·       Experience with video editing and creation

·       Ability to test and QA (Quality Assurance) final digital media

·       Ability to read and edit JavaScript

·       Strong portfolio demonstrating proficiency with various development software platforms

·       Proficiency with business intelligence tools such as Tableau, Power BI, and reporting automation tools

·       Experience in Tableau dashboard development, data visualization, and dashboard design

·       Ability to work with large data sets from multiple systems and combine data from multiple sources into standardized reporting outputs

·       Strong understanding of data organization and reporting logic

·       Demonstrated ability to manage multiple priorities and deliver high-quality results in a fast-paced, results-oriented environment

·       Superb verbal and written communication skills

·       Excellent organizational skills and detail orientation

·       Ability to lead and/or participate in virtual meetings in a distraction-free environment

The Competencies You Bring

Usage of Functional/Technical Expertise * Dealing with Ambiguity * Attention to Detail * Problem Solving * Decision Making 

The Value You Deliver

·       Partner with Learning Team colleagues to finalize module development.

·       Create new, client-branded Storyline and Rise templates for use in agent certification.

·       Conduct rigorous quality assurance checks on all content intended for agent consumption.

·       Use available agent survey data to identify and resolve development-related issues.

·       Proactively identify development-related issues and provide specific feedback when required.

·       Collaborate with business stakeholders and BI to understand analytical reporting needs and deliver dashboards and reporting solutions.

·       Identify and contribute to process improvements for learning development processes and tools.

·       Foster a culture of innovation through open, collaborative discussions.

·       Demonstrate professionalism, integrity, and a strong work ethic in all tasks.

Essential Job Functions

Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.

·       Collaborate with Learning Team colleagues to finalize learning modules, ensuring quality standards and effective integration of audiovisual elements.

·       Create, edit, and test multimedia assets and interactive learning tools within a Learning Management System (LMS).

·       Analyze complex data from multiple sources, determining configuration and connection methods for ingestion.

·       Design dashboards and reports using Tableau Cloud and Desktop for internal and external use.

·       Provide training and insight on the Tableau platform to support internal knowledge transfer.

·       Contribute to the continuous improvement of the learning process by providing insights and recommendations based on industry trends and organizational needs.

·       Work independently and meet deadlines.

·       Participate in virtual meetings in a distraction-free environment.

·       Sit or stand at a desk for extended periods while working on a computer.