Sr IT Network Engineer

Where You’ll Work

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

Job Summary and Responsibilities

The System Engineer job family has responsibility for infrastructure/technical planning, implementation and support activities for systems owned by the CommonSpirit Health Technology Infrastructure team. Specific responsibilities include installing and supporting system hardware and software, performing system upgrades, and evaluating and installing patches and software updates.  Responsibilities also include operational support activities such as resolving software and hardware related problems, managing backup and recovery activity, administering technology layers, managing monitoring and alerting functions, performing capacity planning and conducting version management.

System Engineers  work closely with architects, infrastructure support, database administrators and application support teams to ensure seamless and quality IT support for CommonSpirit Health customers and alignment with CommonSpirit Health's IT standards, controls and governance.

To be successful, individuals must possess a combination of technical, business and leadership skills. This requires an understanding of customers' business needs, processes, and functions. They also require a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must possess excellent communication skills and the ability to influence others.

The Senior System Engineer will have a thorough and comprehensive mastery of support platforms/products and environments.  They focus a majority of their time on complex engineering, architectural and implementation tasks. Project assignments are large in scope and highly complex. They assist with evaluation, engineering /design and implementation services for new products, technologies and solutions as well as serve as escalation support to Tier 1 and Tier 2 system engineers.

Essential Functions:

• Provides advice, guidance and expertise to promote adoption of methods and tools and adherence to policies and standards.
• Evaluates and selects appropriate methods and tools in line with agreed policies and standards.
• Implements methods and tools at project and team level including selection and tailoring in line with agreed standards.
• Manages reviews of the benefits and value of methods and tools.
• Identifies and recommends improvements.
• Contributes to organizational policies, standards, and guidelines for methods and tools.
• Coordinates and manages planning of the system and/or acceptance tests.
• Takes responsibility for integrity of testing and acceptance activities and coordinates the execution of these activities.
• Provides advice and guidance on any aspect of test planning and execution.
• Identifies process improvements, and contributes to corporate testing standards and definition of best practice.
• Leads the assessment, analysis, planning and design of release packages, including assessment of risk.
• Conducts post release reviews.
• Ensures release processes and procedures are applied and that releases can be rolled back as needed.
• Identifies, evaluates and manages the adoption of appropriate release and deployment tools, techniques and processes (including automation).
• Demonstrates creativity and takes initiative in problem solving. Resolves or facilitates resolution of complex problems for assigned program.
• Project assignments are large in scope and are highly complex.
• Provide exceptional customer service to CommonSpirit end users, Business Stakeholders and other members of CommonSpirit ITD.
• Perform daily production support activities.
• Participate in team on-call rotations.
• Perform patching and code deployments across all environments.
• Lead projects associated to the enhancement, upgrade/patching, or implementation of new or existing software solutions.
• Coordinate implementation and support efforts between Technology Infrastructure and other CommonSpirit ITD teams.
• Provide oversight and facilitation of the CommonSpirit IT change management process as it applies to the System Engineering team.
• Review, recommend and monitor the source code/versioning management function adhering to technical management guidelines.
• Provide technical leadership and ownership of issues across multiple disciplines and technologies.
• With oversight from the Principle System Engineer and Management, initiate and facilitates strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development).
• Conduct performance tuning and troubleshooting.
• Build new test and production environments on existing or new hardware as required.
• Design, implement and maintain a comprehensive monitoring and alerting process across all IT platforms.
• Identify automation opportunities and implement scripted solutions.
• Identify technical innovation and process improvement opportunities.
• Utilize standard tools and methodology to develop system and support performance metrics.
• Demonstrate potential leadership qualities through team motivation and technical training.
• Demonstrate comprehensive knowledge & expertise with CommonSpirit Health business processes and routines.
• Perform crisis management during high-severity operational incidents.
• Remote eligible.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Job Requirements

Bachelors Of Arts in Computer Science, Technology, or Business discipline or equivalent experience.

Minimum of 7 year of professional experience in an IT technical or infrastructure field.

Experience with datacenter and MDF/IDF closet construction design (cabling, racks, power, cooling).

5-7 years of experience with vendor management.

Preferred experience:

Experience with IIS, .Net and PowerShell

Healthcare industry experience.