Sr. Business Information Analyst

Chevron Federal Credit Union is one of the top-run credit unions in the country – and one of the largest, with $5 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including:

• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement

GENERAL SUMMARY

Serves as a senior strategic analytics partner to various stakeholders including Executive Leadership, delivering enterprise-wide financial, profitability, portfolio risk, and operational intelligence to support strategic decision-making and organizational performance initiatives. Leads enterprise profitability analytics across products, member segments, channels, branches, and lines of business to support strategic decision-making. Analyzes member and product trends, profiles, and historical data to generate actionable insights and recommendations for business improvements and initiatives. May lead cross-functional analytical initiatives and provide technical mentorship, analytical guidance, and project leadership to junior analysts and business partners.

POSITION REQUIREMENTS

EXPERIENCE and EDUCATION

• Minimum of 7 years of related professional experience preferred, including at least 5 years of analytics experience within retail banking, consumer lending, or financial services environments.
• Bachelor’s degree in Analytics, Finance, Business, Economics, Statistics, Computer Science, or a related field preferred; equivalent combination of education and relevant experience may be considered.
• Demonstrated experience developing advanced reporting solutions, data analytics, financial models, and statistical forecasting methodologies.
• Strong consultative, communication, and relationship-management skills with the ability to translate complex analysis into actionable business insights.
• Responsible for ensuring the accuracy, timeliness, quality, and professionalism of all assigned work and deliverables.

KNOWLEDGE and SKILLS

• ANALYTIC SKILLS
  • Strong ability to design and execute analyses that translate complex data into actionable business insights and strategic recommendations.
  • Demonstrated critical thinking skills with the ability to balance analytical rigor and creative problem-solving.
  • Ability to make sound recommendations and business decisions using incomplete or evolving data sets.
  • Effective communication skills with the ability to present complex analytical concepts and findings to non-technical audiences in a clear and meaningful manner.
  • Ability to work independently with strong initiative while also collaborating effectively within cross-functional teams.
  • Solid understanding of financial statements, banking operations, and financial products.

• DATA SKILLS
  • Extensive experience working with large and complex datasets; database management experience preferred.
  • Strong SQL programming and query development skills required.
  • Experience working with enterprise data warehouses and relational database environments.
  • Ability to adapt to modern data platforms in the future.
  • Working knowledge of data mining, statistical analysis, and predictive modeling techniques, including regression analysis, clustering, decision trees, probability analysis, and hypothesis testing.
  • Familiarity with statistical and analytical tools such as SSAS Data Mining, SPSS, SAS, or similar platforms preferred.
  • Experience developing reports and dashboards using business intelligence and data visualization tools such as Power BI or Tableau.
  • Working knowledge of Databricks, Python, and R for data analysis, automation, and advanced analytics preferred.

• LANGUAGE and COMMUNICATION SKILLS
  • Ability to read, interpret, and analyze information from systems and documents including account records, agreements, vendor contracts, business publications, professional journals, technical procedures, governmental regulations, and policy manuals.
  • Strong written communication skills with the ability to prepare, edit, and proofread reports, procedures, presentations, and business correspondence using proper grammar, spelling, and professional formatting.
  • Ability to effectively present information, explain complex concepts, and respond to questions from management and employees across the organization.
  • Strong verbal communication and interpersonal skills with the ability to communicate clearly, tactfully, and professionally with members, volunteers, vendors, and employees at all organizational levels.

• COMPUTER and TECHNICAL SKILLS
  • Advanced proficiency in Microsoft Office applications, including Word, Excel, Access, PowerPoint, and Outlook, with experience utilizing advanced features and functions.
  • Proficient keyboarding and data entry skills, including 10-key proficiency by touch.
  • Ability to quickly learn and adapt to specialized software applications, reporting tools, and business systems.

 COMPETENCIES

• Demonstrates collaboration and teamwork within and across departments, fostering positive working relationships throughout CFCU.
• Ability to build and maintain effective working relationships with individuals at all levels of the organization.
• Acts with integrity, professionalism, and sound judgment in support of members, employees, and CFCU’s mission and values.
• Demonstrated ability to maintain strict confidentiality of member, employee, and Credit Union information.
• Maintains a professional demeanor while treating members and coworkers with courtesy, respect, and inclusivity.
• Delivers exceptional service to members and internal partners by proactively identifying solutions, overcoming obstacles, and driving continuous improvement.
• Ability to understand and align with our core competencies through daily projects and tasks:

 PHYSICAL DEMANDS

• Position requires extensive computer use for prolonged periods, including visual focus and manual dexterity for up to eight hours per day.
• May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
• Ability to communicate, present, and interact effectively by telephone and through virtual communication platforms, including Zoom, Microsoft Teams, and similar technologies, for extended periods throughout the workday.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

SALARY AND BENEFITS:

Salary is based on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here: https://www.chevronfcu.org/about-us/careers 

Zone 1: $93,936.00 - $129,162.00

Zone 2: $85,481.76 - $117,537.42

Zone 3: $78,906.24 - $108,496.08

Zone 4: $75,148.80 - $103,329.60

This position is eligible to participate in the Corporate Incentive Plan. Annual incentive opportunity ranges from 0–8% of incentive eligible earnings, based on a combination of institutional performance (0–2%) and individual performance (0–6%). Incentive payments are discretionary and subject to approval.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Chevron Federal Credit Union (CFCU) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. CFCU participates in E-Verify.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 800-232-8101 for assistance.

CFCU Is CPRA Compliant for California Employees and Applicants, to review the Notice at Collection, click here. To submit a request, please refer to the Careers page for the CPRA Request Form.

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