Specimen Technician - Hospital

Specimen Technician - Hospital - Newport News, VA, On-Call

Pay range: $17.20 - $23.37 / hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
Quest Diagnostics provides employees the opportunity to invest in the future through a 401(k) Plan with eligibility for all employees after one month, and after one year, a fully vested company match up to 5% of pay.

On-call employees are eligible for:
•    401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
 

The Hospital Specimen Associate is responsible for the preparation of patient’s specimens in a hospital location where multiple Hospital Specimen Associates work together with minimal direction.  The Hospital Specimen Associate must be able to perform and follow all pre-analytical processing procedures with accuracy and in a timely manner.   The roles & responsibilities below are specific to samples being performed by Quest laboratory testing.

Responsibilities

Specimen Processing & Test Send Out Responsibilities 

• Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, Quantum, and compliance/legal requirements. 
• Knowledge and competency of Hospital LIS system (client specific) 
• Print Quest performed testing reports 
• Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources 
• Responsible for supply ordering processes. 
• Performs remote accessioning (pre-accessioning), (client specific) 

Problem Resolution Responsibilities 

• Troubleshoot and problem resolution for specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to area of responsibility. 

Customer Service Responsibilities 

• Demonstrates exceptional customer service skills as the Liaison between customer & Quest performing laboratory to provide pro-active customer support. 
• Responsible for managing inbound calls with a positive client interaction. 
• Communicates and collaborates effectively with the hospital laboratory staff, as well as the Quest Diagnostics sales team and other functions in the organization. 
• Communicates effectively information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff. 

Qualifications

Required Work Experience: 

• 1 – 3 years of working experience 

Preferred Work Experience: 

• Medical background preferred, which includes medical terminology applicable to a clinical laboratory   
• Previous experience in a hospital laboratory environment preferred   

Physical and Mental Requirements: 

• Position requires data-entry background with abilities to enter 6,000 alphanumeric keystrokes/hour.   
• Works in a biohazard environment, practicing good safety habits.   
• Able to sit or stand for long periods.   

Skills: 

• Handles multiple tasks simultaneously and works in a production environment.
• Hospital LIS Systems knowledge or experience a plus
• Command of Microsoft Office Suite
• Client interfacing role requiring strong communication, collaboration, and problem-solving skills 
• The position requires demonstrated data entry skills to effectively utilize both the Quest Diagnostics system and the hospital client systems. 
• Maintains composure while working under pressure.  
• Reflects good judgment when determining what action to take when resolving problems.   
• Demonstrates strong interpersonal skills that foster a positive environment.   
• Demonstrates flexibility and ability to adapt to change.

Education

• High School Diploma or Equivalent (Required)