Specimen Procurement Technician 1 - PRN - Day/Eve - Norwalk
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Norwalk Hospital Association
Norwalk, CT, US
Summary
The technician performs phlebotomy, patient registration, and specimen processing while ensuring accurate order entry and billing information. They also act as a laboratory customer service representative and maintain compliance with organizational protocols.
Job Description
Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.
Summary:
This position performs phlebotomy (venipunctures), works/travels at off-site locations i.e. satellites, registration (patient demographics, insurance coverage, obtains necessary signatures and waivers of non-coverage), order entry, specimen labeling, aliquoting, creates specimen transfer lists, and customer service functions.
Responsibilities:
1. Greets customers promptly in a friendly manner, assists patients with special needs, and provides necessary information, always respectful of confidentiality.
2. Acts as Laboratory customer service representative while providing service to inpatients and outpatients.
3. Accurately identifies patient, performs accurate and complete registration and order entry, and obtains necessary consents and signatures, when applicable.
4. Obtains all required information for billing, enters diagnosis code(s) as required. Enters information and follows registration protocols as needed to insure accurate and timely billing of services.
5. Communicates process to patient and collects specimens from patient for subsequent analysis, in accordance with approved techniques and observing Universal Precautions. Delivers samples to the laboratory, logs specimens into Lab using LIS.
6. Communicates well with other staff members to ensure excellent customer service and appropriate follow-up.
7. Alerts appropriate personnel and follows established protocols in operational situations to prevent crisis & service delays.
8. Promotes and maintains working relationships within a multi-skilled team environment to facilitate team visions & goals/teamwork.
9. Participates in education opportunities, staff meetings & in-service as scheduled. Reviews minutes of meetings not attended.
10. Restocks supplies in work area as needed.
11. Employee is responsible for following the policies and procedures related to WCHN compliance protocols.
12. Fulfills all compliance responsibilities related to the position.
13. Maintains and models the organization's values.
14. Demonstrates regular, reliable, and predictable attendance.�
15. Performs other duties as required.�
Education Skills Experience:
Required: High School Diploma.
Data entry required. Phlebotomy experience. Customer service skills. CT Driver's license required. Travel to off-site locations.
Minimum Experience: six months
Desired: Medical terminology, registration training or experience, medical office/hospital experience.
Other Information:
Required: High School Diploma.
Data entry required. Phlebotomy experience. Customer service skills. CT Driver's license required. Travel to off-site locations.
Minimum Experience: six months
Desired: Medical terminology, registration training or experience, medical office/hospital experience.
Working Conditions:
Manual: significant manual skills/motor coord & finger dexterity
Occupational: Some occupational risk
Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force
Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.
Company: Norwalk Hospital Association
Org Unit: 353
Department: Phlebotomy
Exempt: No
Salary Range: $18.13 - $34.50 Hourly
Norwalk Hospital is a 328-bed, not-for-profit, acute care community teaching hospital that serves a population of 250,000 in lower Fairfield County, Connecticut. The Hospital has over 500 physicians on its active medical staff, many of whom trained at the nation’s leading medical schools and hospitals, and 2,000 health professionals and support personnel.
Norwalk Hospital is a national leader in health care quality and patient safety. The Hospital was awarded the HealthGrades® Distinguished Hospital Award for Clinical Excellence™ in 2010, 2011 and 2012, the only hospital in Fairfield County so honored. HealthGrades®, the nation’s leading, independent health care ratings organization, analyzed three years of Medicare data and determined that Norwalk Hospital ranked in the top five percent of all hospitals nationally for clinical excellence. This top tier of hospitals was found by HealthGrades® to have statistically significantly lower patient mortality and inhospital complications than other hospitals.
The Hospital was among the first in the region to implement computerized physician order entry, and its critical care nurses have been awarded the national Beacon Award for Critical Care Excellence three times. In addition, Norwalk Hospital ranks among the nation’s leading hospitals in providing quality surgical and heart attack care, according to data from the Hospital Quality Alliance.
Company size
1,001-5,000 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Norwalk, CT
Norwalk Hospital is a 328-bed, not-for-profit, acute care community teaching hospital that serves a population of 250,000 in lower Fairfield County, Connecticut. The Hospital has over 500 physicians on its active medical staff, many of whom trained at the nation’s leading medical schools and hospitals, and 2,000 health professionals and support personnel.
Norwalk Hospital is a national leader in health care quality and patient safety. The Hospital was awarded the HealthGrades® Distinguished Hospital Award for Clinical Excellence™ in 2010, 2011 and 2012, the only hospital in Fairfield County so honored. HealthGrades®, the nation’s leading, independent health care ratings organization, analyzed three years of Medicare data and determined that Norwalk Hospital ranked in the top five percent of all hospitals nationally for clinical excellence. This top tier of hospitals was found by HealthGrades® to have statistically significantly lower patient mortality and inhospital complications than other hospitals.
The Hospital was among the first in the region to implement computerized physician order entry, and its critical care nurses have been awarded the national Beacon Award for Critical Care Excellence three times. In addition, Norwalk Hospital ranks among the nation’s leading hospitals in providing quality surgical and heart attack care, according to data from the Hospital Quality Alliance.
Company size
1,001-5,000 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Norwalk, CT
