Specialty Vehicle Technical Lead

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. 

Job Description

Responsible for training, mentoring, quality control, and technical assistance of material damage attributed to Specialty Vehicles. Directly handles assigned specialty vehicle material damage claims generally of a complex nature.

Essential Duties and Responsibilities:

• Handles complex material damage claims with little or no supervision

• Conducts Training in areas of Specialty Vehicle material damage handling/appraising

• Is a subject matter expert in areas of Specialty Vehicle material damage for staff and vendors

• Has and maintains a high level understanding of National General Specialty Vehicle policies.

• Develops and maintains a basic understanding of the insurance industry and the organizational relationships of the company

• Able to determine subrogation or fraud potential with Specialty vehicle claims

• Receive claim assignments and document all appropriate information

• Review photos thoroughly and determines repairability and complete assessment and or, total loss evaluation

• Evaluate settlement alternatives by reviewing regulatory compliance and fair claims practices; makes decisions on best option

• Identify subrogation or fraud potential based upon physical evidence and refer to the appropriate claims representative when potential exists

• Stay informed of changes in the collision repair industry including statutory and regulatory changes as they relate to specialty vehicle material damage

• When appropriate, make contact with customers to discuss repair process, repair operations/techniques, settlements, extend an offer to appropriate party; document all file activity and payment/settlement information in file notes clearly outlining basis for settlement

• Conducts file quality reviews of appraisal channels including staff, independent appraisers, DRP shops, other vendors.

• Take ownership of any issue, problem, or error that could potentially impact the policyholder and or loss participant

• Serve as a subject matter expert for Specialty Claims staff (field and technicians), other field staff, and Specialty vendors.

• Complete accurate estimates with little to no supervision up to $300,000 

• Ability to navigate and complete estimates of greater amounts as necessary

• Ability to actively participate in CAT events

• Ability to travel and conduct field staff ride alongs, site audits, and training

Minimum Skills and Competencies:

The skill listed below are representative of the knowledge, skill and/or ability to be successful in this role.

• Estimating experience with an automated estimating system

• Accurately assess damage on RV’s and/or Commercial vehicles involving significant damage.

• Hands on training in a repair facility or training center specific to Specialty Vehicles

• Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines

• Solid command of the claims policies and procedures; exhibits basic interpretation of policies & procedures in resolving claims

• Strong communication, negotiation, and conflict resolution skills

• General understanding of the repair and replacement of property damages, to include mechanical components of a vehicle and other potential exposures

• Ability to identify, investigate, and conclude coverage investigations related to material damage

• General knowledge of unibody/ conventional frame damages and repair processes

• Comply with the company material damage guidelines

• Must possess effective verbal and written communication skills and the ability to work effectively and collaborate with others.

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

·         High degree of initiative, mature judgment, and discretion

• Ability to resolve conflicts and empathize with customers is critical

• Strong negotiation skills

• Ability to develop and deliver material damage training both remotely and in person

Additional Qualifications That May Support Success in This Role:

• Adjuster license in your home state or state that requires examination and CE

• Previous material damage claims handling experience

• Management experience in a repair facility

• Has a general understanding of insurance law as it relates to claims

• Fraud Training

• RV Estimatics, RV Policy, Motorcycle Estimatics, and Heavy Equipment Estimating proficiency

• I-CAR Certification

• Other Specialty Certifications such as RVIA/RVDA, RVTA, ASE

Supervisory Responsibilities

• This job does not have supervisory duties.

#LI-JH1

Skills

Business Acumen, Business Management, Conflict Resolution, Insurance Claims, Material Damage Claims, Quality Management, Relationship Management, RV Insurance, Time Management, Training

Compensation

Compensation offered for this role is 37.98 - 52.70 per hour and is based on experience and qualifications.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.