Specialty Pharmacy Navigator, Per Diem (Pharmacy Tech)
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Cape Cod Healthcare
Hyannis, MA, US
Summary
The primary responsibility involves navigating specialty pharmacy prescriptions from initial patient contact through medication delivery, ensuring timely receipt of necessary medications by integrating with patients and various healthcare professionals. This role also includes expediting the prescription filling process, handling insurance verification, processing orders, and initiating Prior Authorization and financial assistance processes.
Job Description
- Establishes and maintains effective relationships with the healthcare team and patient. Exemplifies excellent customer service during interactions with patients, employees, providers and others to build the Specialty Pharmacy program.
- Holds the primary responsibility of navigating specialty pharmacy prescriptions from the introduction to the patient to the delivery of the specialty medication.
- Integrate with patients, physicians, nurses, pharmacists, and other health care professionals to ensure that assigned Specialty Pharmacy patient receives the medications he/she needs at the appropriate time.
- Interface and problem solve, if needed, with the referring provider and/or clinic staff; monitors satisfaction of patients.
- Represent on-site/off-site Specialty Pharmacy seamlessly, answer patient and provider staff questions about the service, insurance issues, deliveries, and any other related subject. Initiate call to pharmacist for intervention when appropriate.
- Expedites the prescription filling process (entering patient demographics, allergies, insurance information); obtain benefit information, verify patient insurance eligibility and level of coverage; understand Medicare/Medicaid regulations and billing guidelines as they pertain to Specialty Pharmacy patient benefits; understand billing primary, secondary and tertiary insurance claims.
- Process medication orders confirming that they are billed to all third parties correctly. Initiate and assist with the Prior Authorization and Patient Prescription Financial Assistance processes within the assigned therapy classes; resolve billing issues and obtain Prior Authorizations for medications when needed.
- Work with Patient Financial Advocates regarding ongoing coverage levels/issues; provide education and training as necessary or instructed.
- Establishes relationships with other specialty pharmacies to provide care out of network when appropriate.
- Assist in marketing efforts to enhance business and increase revenue and patient retention by understanding Specialty Pharmacy business, trends, marketing materials and business expectations.
- Assist Pharmacy Manager with tasks to improve processes to facilitate communications and service between patient, clinic and Specialty Pharmacy teams to ensure accurate and timely delivery of all medications.
- Maintain patient education materials, collect data, run statistics and monitor productivity.
- Retrieval of prescriptions from patients; data and prescription entry; prescription filling and packaging, general phone/customer service involving refills and resolving insurance issues; working the cash register
- Works collaboratively with members of the healthcare multi-disciplinary team and communicates effectively with departmental staff and patient.
- Performs other work related duties as reasonably requested/directed.
- Current Massachusetts Pharmacy Tech License
- Pharmacy Technician Certification Board (PTCB) Certification or equivalent within 1 year of hire
- Minimum one year of related healthcare experience
- Ability to develop effective working relationships with medical team
- Ability to communicate clearly and effectively in person, in writing or by phone
- Familiarity with Specialty Pharmacy resources preferred
- Familiarity and ability to work with diversity of cultural/socio-economic background
- Proficiency with computers and most commonly used Microsoft programs
Cape Cod Healthcare is the leading provider of healthcare services for residents and visitors of Cape Cod. With more than 600 physicians, over 5,000 employees and over 250 volunteers, Cape Cod Healthcare is comprised of two acute care hospitals, a Level III trauma center, the Cape’s leading provider of homecare and hospice services (VNA), seven urgent care centers, a primary and specialty care network, a skilled nursing and rehabilitation facility, an assisted living facility, and numerous health services and programs.
We are committed to achieving and maintaining the highest standards in healthcare by partnering with other health and human service providers and continuing to invest in new technologies. By offering services like imaging and radiology, heart and vascular care, surgical services, orthopedics and urgent care, Cape Cod Healthcare provides access to exceptional medical services across the Cape.
For over a century, we have never wavered from our mission: To coordinate and deliver the highest quality, accessible health services, which enhance the health of all Cape Cod residents and visitors.
Founded
1916
Company size
5,001-10,000 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Hyannis, MA
