Specialist Title Operations Customer

As the Title Operations Customer Specialist, you will provide a superior level of service to all members and owners of Hilton Grand Vacations. This role serves as the point of contact for all Grand Vacation Title (GVT) servicing requests including, but not limited to, file status/progress updates on foreclosure, upgrades, transfer of ownership, transitions, gift transfers and reinstatements. 

HERE'S WHY YOU'LL LOVE IT HERE!
We offer an excellent benefits package to our full-time Team Members that include:

• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Responsibilities

As a Title Operations Customer Specialist, you will be responsible for:

- Provide customer service to owners looking for their contract/file/case status and progress updates.

- Support client request, inquiries or questions relates to Title and Recording issues.

- Develops strong customer relationships by demonstrating professional customer service and communication.

- Delivers proper communication to buyer/seller throughout the title change establishing clear expectation of the process thus delivering an exceptional customer service journey.

- Proficiently handle high call volume while providing an exceptional customer service experience.

- Receive inbound calls from owners, sales agents, third parties, and internal departments and provide accurate information relating GVT services provided.

- Complete outbound calls to owners with regards to their contract file/case in system queues. 

- Coordinate status updates for owners requesting copies of their recording/sales documents, title services (name change, gift transfer, sales, and closings costs).

- Maintains elevated standards levels and delivers professional communication via phone and in person.

- Reviews and handles GVT’s shared department inboxes for Transitions, transfer of ownerships and any other title related functions carried out by the customer service role.

- Verifies to ensure customer information is correct and updates system information as needed.

- Updates systems with detailed comments regarding each interaction with owners.

- Inputs and updates spreadsheets and other programs to track all activity.

- Responsible for collecting and processing GVT fees and payments

- Assist internal and external customers as needed to process resale transactions

- Helps with team member training as needed

- Carry out any reasonable request by management of which the employee can perform.

Qualifications

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma or equivalent
• 1 year of Customer Service Experience
• Must have good written, verbal & communication skills
• Ability to multi-task and work well under pressure
• Enthusiastic team player attitude
• Solid and consistent customer service skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 2 years of Customer Service in the Vacation Ownership industry
• Knowledge of documents required for a timeshare closing
• Detail oriented and basic skills with Microsoft Office software

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.