Specialist, Sales Operations

Job Details: Job Location: AgCertain Operations Group, LLC - Ames, IA, Salary Range: Undisclosed, The Specialist, Sales Operations serves as a vital liaison between the company and its diverse customer base. This role will help coordinate daily sales flow, handle customer requests, track inventory, and support the sales operations team to drive growth through multiple market channels.

Responsibilities and Duties

Operate safely and appropriately in all AgCertain situations and environments
Demonstrate a proficient and continuously increasing understanding of product lines, including both retail and wholesale
Be proficient in using Business Central for inventory tracking and sales operations
Support a pipeline of sales to support growth plan
Work in Shopify e-commerce platform for direct-to-consumer orders
Serve as a main point-of-contact for customers and development accounts including procurement, sales, etc.
Support and assist with marketing efforts, both direct-to-consumer and business-to-business
Coordinate invoices with the sales team and enter properly into the system
Assist with inventory management, including tracking and ordering of necessary raw materials and supplies
Manage customer list orders for corporate gifting purposes and maintain relationships with these customers
Display proficiency accessing documents via SharePoint and be able to complete data entry using Microsoft Excel
Investigate and resolve any inventory discrepancies
Handle customer service requests with positive and clear communication
Ensure that records are accurate and completed in a timely manner
Follow all written procedures (SOPs) and work instructions
Foster a positive and collaborative team atmosphere, encouraging open communication and a commitment to quality
Complete all required documentation accurately and in a timely manner
Undergo Good Manufacturing Practices (GMP) training and be able to comply with Occupational Safety policies and GMPs in the production process; perform sanitation duties in accordance with SOPs, Food Safety and GMP compliance
Participate in all company trainings
Perform all other duties as assigned

Qualifications:
An Associate’s Degree in Business or a related field; Bachelor’s Degree preferred
One to three (1-3) years experience in sales, logistics, customer service or related field preferred
Physical abilities to include the ability to lift 75 lbs (34 Kg), ability to spend 8+ hours on feet and/or standing in place
Strong Excel, Word, PowerPoint, and technical skills
Strong troubleshooting skills and attention to detail
Strong written and oral communication skills and the ability to communicate internally and externally with customers and vendors
Act with humility, honesty, integrity, and a commitment to safety
Abide by Good Manufacturing Practices in all areas of the facility