Spa Sales and Guest Service Associate
Boost your chances before you apply.
Hand & Stone - 500 So River St - Hackensack, NJ
Hackensack, NJ, US
Summary
The associate is responsible for providing excellent customer service, greeting guests, and managing appointment bookings. They also handle membership and gift card sales while maintaining a clean and professional spa environment.
Job Description
Benefits:
- Training & development
- Bonus based on performance
- Competitive salary
- Employee discounts
- Flexible schedule
Welcome, Empower, Connect!!
Hand and Stone in Hackensack is seeking Spa Sales Associates!! You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING!! The primary Qualifications and Requirements of this role include, but are not limited to:
- Provide excellent customer service to members/guests
- Welcome and greet members/guests upon arrival
- Answer phones, book appointments, sell memberships, gift cards and enhancements
- Follow proper filing procedures/file maintenance
- Promote health/wellness benefits of massage therapy and esthetics
- Maintain a professional and clean work environment & appearance
- Positive, energetic attitude
- Team player
- Perform various other duties as assigned
What’s in it for you?
- $18.00 per Hourly Wage + Commission $$$
- Flexible schedules
- Night and weekend availability a MUST
- Professional and safe work environment
- Employee discounts
- Contests with Bonus Structure
Job Requirements:
- Knowledge of Microsoft Office applications and Spa Software (will train).
- Excellent personal appearance, good verbal and written communication skills.
- Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
With 600+ units across North America, Hand & Stone Massage and Facial Spa makes luxury spa services, including massage, facial, and body slimming & toning, accessible to a broader clientele. Our business has multiple revenue streams, including a monthly membership model that forecasts recurring revenue. Over the past 20 years, we have diversified our spa offerings to appeal to a larger audience, with nearly 600,000 members and growing nationwide. We are looking for health and wellness advocates with sales or business management experience to develop the Hand & Stone footprint in our 1300+ available trade areas. We are also #1 in monthly memberships per spa and #1 in revenue with five available profit streams.
Hand & Stone’s proven business model is successful as it is because of it’s multi-faceted approach. At our foundation, we offer our clients a monthly lifestyle membership program that empowers members to take charge of their wellness with regular rejuvenating massage and facial treatments at an accessible price point. To continue their wellness journey and to share it, we offer:
• Membership Model with Recurring Revenue
• Gift Cards
• Retail Products
• Service Upgrades
• Non-member Services
Founded
2004
Company size
51-200 employees
Industry
Wellness and Fitness Services
Org type
Privately Held
Headquarters
Trevose, Pennsylvania
With 600+ units across North America, Hand & Stone Massage and Facial Spa makes luxury spa services, including massage, facial, and body slimming & toning, accessible to a broader clientele. Our business has multiple revenue streams, including a monthly membership model that forecasts recurring revenue. Over the past 20 years, we have diversified our spa offerings to appeal to a larger audience, with nearly 600,000 members and growing nationwide. We are looking for health and wellness advocates with sales or business management experience to develop the Hand & Stone footprint in our 1300+ available trade areas. We are also #1 in monthly memberships per spa and #1 in revenue with five available profit streams.
Hand & Stone’s proven business model is successful as it is because of it’s multi-faceted approach. At our foundation, we offer our clients a monthly lifestyle membership program that empowers members to take charge of their wellness with regular rejuvenating massage and facial treatments at an accessible price point. To continue their wellness journey and to share it, we offer:
• Membership Model with Recurring Revenue
• Gift Cards
• Retail Products
• Service Upgrades
• Non-member Services
Founded
2004
Company size
51-200 employees
Industry
Wellness and Fitness Services
Org type
Privately Held
Headquarters
Trevose, Pennsylvania