Spa Sales and Guest Service Associate
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Hand & Stone - 6030 Daybreak Circle - Clarksville, MD
MD
Summary
The associate is responsible for driving membership and retail sales while managing front desk operations such as booking and guest check-ins. They also contribute to the spa's social media presence and maintain high standards of guest service.
Job Description
Spa Sales and Guest Service Associate
Hand & Stone Clarksville
Starting at $16/hour + membership benefits · Part-time
We’re a membership spa. Closing memberships at the desk is the job — not a side task. Gift-card season is one of our biggest sales months, and this role owns that push with the team.
You will:
• Hit membership, gift-card, and retail sales goals — and close intro guests into members
• Drive gift-card sales year-round, with a big push in our peak gift-card month
• Build real relationships with guests — warm, sharp, and personal
• Work the numbers: track goals, conversion, and your own paycheck upside
• Help run the spa’s social media (posts, stories, local engagement) under manager approval
• Run the front desk: phones, booking, check-in, and spa standards
You need:
• Proven sales or closing experience (retail, membership, hospitality, or similar)
• Strong people skills and a confident, friendly presence
• Comfort with numbers and goals
• Hands-on social media skills to help grow our Instagram / Facebook / TikTok (show us examples)
• High school diploma or equivalent; 18+
• Flexible for evenings and weekends (Mon–Sat 9am–9pm, Sun 10am–6pm)
We offer:
• Starting at $16/hour plus membership benefits and performance bonuses
• Flexible day, night, and weekend shifts
• Training, paid uniforms, employee discounts, and a path into management
• Contests and “build your own paycheck” upside for strong closers
Maryland Hand & Stone Clarksville. Apply only if you can sell and close.
With 600+ units across North America, Hand & Stone Massage and Facial Spa makes luxury spa services, including massage, facial, and body slimming & toning, accessible to a broader clientele. Our business has multiple revenue streams, including a monthly membership model that forecasts recurring revenue. Over the past 20 years, we have diversified our spa offerings to appeal to a larger audience, with nearly 600,000 members and growing nationwide. We are looking for health and wellness advocates with sales or business management experience to develop the Hand & Stone footprint in our 1300+ available trade areas. We are also #1 in monthly memberships per spa and #1 in revenue with five available profit streams.
Hand & Stone’s proven business model is successful as it is because of it’s multi-faceted approach. At our foundation, we offer our clients a monthly lifestyle membership program that empowers members to take charge of their wellness with regular rejuvenating massage and facial treatments at an accessible price point. To continue their wellness journey and to share it, we offer:
• Membership Model with Recurring Revenue
• Gift Cards
• Retail Products
• Service Upgrades
• Non-member Services
Founded
2004
Company size
51-200 employees
Industry
Wellness and Fitness Services
Org type
Privately Held
Headquarters
Trevose, Pennsylvania
With 600+ units across North America, Hand & Stone Massage and Facial Spa makes luxury spa services, including massage, facial, and body slimming & toning, accessible to a broader clientele. Our business has multiple revenue streams, including a monthly membership model that forecasts recurring revenue. Over the past 20 years, we have diversified our spa offerings to appeal to a larger audience, with nearly 600,000 members and growing nationwide. We are looking for health and wellness advocates with sales or business management experience to develop the Hand & Stone footprint in our 1300+ available trade areas. We are also #1 in monthly memberships per spa and #1 in revenue with five available profit streams.
Hand & Stone’s proven business model is successful as it is because of it’s multi-faceted approach. At our foundation, we offer our clients a monthly lifestyle membership program that empowers members to take charge of their wellness with regular rejuvenating massage and facial treatments at an accessible price point. To continue their wellness journey and to share it, we offer:
• Membership Model with Recurring Revenue
• Gift Cards
• Retail Products
• Service Upgrades
• Non-member Services
Founded
2004
Company size
51-200 employees
Industry
Wellness and Fitness Services
Org type
Privately Held
Headquarters
Trevose, Pennsylvania
