Spa Receptionist - Twin Farms

Company Description

Located in the serene hills of Barnard, Vermont, Twin Farms is a private, all-inclusive luxury resort exclusively for adults. Set on 300 acres of pristine countryside, the resort is renowned for its Forbes Five-Star hospitality, exceptional farm-to-table dining, and deeply personalized service. Twin Farms is not open to the public and offers an intimate, all-inclusive guest experience.

Since opening in 1993, Twin Farms has been defined by timeless standards of excellence and a genuine commitment to thoughtful, detail-driven hospitality. Our team members are at the heart of the guest experience, bringing integrity, care, and pride to everything they do.

Twin Farms is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment in accordance with all applicable laws

Job Description

Twin Farms is seeking a warm, polished, and highly organized Spa Receptionist to join our Spa team.

The Spa Receptionist plays an important role in creating the calm, thoughtful, and highly personalized experience our guests expect from Twin Farms. As one of the first points of contact for the spa, this person helps set the tone for each visit, welcoming guests, coordinating treatments, anticipating needs, and supporting the flow of the spa throughout the day.

This role works closely with therapists, spa leadership, Guest Experience, and other departments across the property to ensure every detail feels seamless and intentional.

Responsibilities

• Welcome guests with warmth, discretion, and genuine hospitality.
• Schedule, coordinate, and confirm spa treatments and wellness experiences.
• Maintain an accurate understanding of the daily spa schedule, therapist availability, and guest needs.
• Work closely with therapists and spa leadership to support the smooth flow of appointments throughout the day.
• Respond thoughtfully to guest questions and clearly communicate information about treatments, amenities, and the spa experience.
• Maintain accurate guest profiles, preferences, appointment notes, and other relevant information.
• Anticipate guest needs and communicate special requests, preferences, allergies, or other important details to the appropriate team members.
• Process guest charges and assist with spa retail purchases.
• Maintain the presentation, cleanliness, organization, and readiness of the reception and retail areas.
• Support retail inventory, product organization, and replenishment.
• Assist with opening and closing procedures and other daily spa operational needs.
• Coordinate with Guest Experience and other Twin Farms departments to support seamless guest itineraries and experiences.
• Communicate schedule changes and operational needs clearly and professionally.
• Maintain guest confidentiality and exercise discretion at all times.
• Uphold Twin Farms, Forbes Five-Star, and Relais & Châteaux service standards.
• Support fellow team members and contribute to a calm, welcoming, and collaborative spa environment.

Qualifications

• Previous experience in luxury hospitality, spa reception, reservations, wellness, or guest service preferred.
• Warm, confident, and polished communication skills.
• Exceptional organization and attention to detail.
• Comfortable managing multiple appointments, guest requests, and changing priorities throughout the day.
• Strong computer skills and comfort learning scheduling and property-management systems.
• Professional, discreet, dependable, and calm under pressure.
• Collaborative and willing to help wherever needed to support the guest experience and the spa team.
• Genuine interest in wellness, hospitality, and creating memorable guest experiences.
• Flexible availability, including weekends and holidays.

What Makes Someone Successful in This Role

The best fit for this position is someone who notices the small things, enjoys taking care of people, and can remain calm and organized even when the day changes quickly. They understand that luxury service is not about being formal, it is about making each guest feel genuinely known, cared for, and at home.

This version also gives you a little more HR protection because it describes “daily spa operational needs” and supporting the team without specifically turning things like package runs into a defined essential function.

Additional Information

At Twin Farms, we believe that when our team members are genuinely cared for, they are empowered to deliver extraordinary hospitality. Our benefits are thoughtfully designed to support well-being, provide stability, and encourage long-term professional growth.

Our benefits include:

• Complimentary life insurance
• 401(k) retirement plan with employer match
• Paid holidays and sick time
• Employee Assistance Program (EAP) with confidential support and resources
• Daily staff meal
• Training, professional development, and tuition assistance
• Employee referral bonuses
• Exclusive dining and lodging privileges

Because taking care of our people isn’t a perk, it’s a tradition.