Spa Host

Location: Williamsburg Spa

Position Type: Part-Time or Full Time

Compensation: $25-26 p/hr

Role and Responsibilities

As a Spa Host, you will serve as the central connection between spa operations, guest services, and sales.

You will ensure seamless daily operations by maintaining spa cleanliness and ambiance and delivering an

exceptional guest experience that reflects the luxury standards of Spencer’s. This role blends hospitality,

sales, and operations to create a warm, polished, and memorable spa environment.

Guest Experience & Customer Service

● Greet and check in guests warmly, ensuring a seamless arrival and departure experience.

● Provide outstanding customer service by anticipating guest needs and offering solutions that enhance their experience.

● Maintain a polished, professional appearance that aligns with the luxury spa brand.

Calendar Optimization & Appointment Management

● Actively manage the appointment calendar, ensuring maximum efficiency by filling as many time slots as possible.

● Monitor cancellations and last-minute openings, working proactively to rebook appointments and maintain a high occupancy rate throughout the day.

● Continuously analyze the calendar to identify and act upon opportunities to optimize guest bookings.

Team Collaboration & Brand Representation

● Work closely with Guest Coordinators, therapists, and management to ensure a seamless guest experience from check-in to check-out.

● Collaborate with the team to address and resolve any guest concerns or issues, escalating when necessary.

● Uphold the highest standards of service and contribute to a positive, team-oriented atmosphere.

Guest Experience & Hospitality

● Greet and welcome guests with warmth, assisting with check-ins, check-outs, and service introductions.

● Anticipate guest needs and resolve concerns to maintain a five-star experience.

● Represent the brand.

● Orchestrate the ambiance by meticulously managing lighting, signature music, temperature, and aromatherapy.

● Provide elevated service to every guest, including the hot tea and towel service, and sock and slipper ritual while proactively tailoring the environment to guest preferences.

● Communicate with Therapists and Hosts to ensure a smooth flow of guest appointments.

● Ensure guests are collected for their service in a timely manner.

● Assist with post-treatment guest lounge experience, ensuring each guest feels comfortable and taken care of.

● Keep and manage iPad throughout the shift to monitor checklists and tasks, including guest arrivals and departures.

● Maintain seamless communication with the front desk and management to ensure operational efficiency

Spa Operations

● Conduct daily inspections of treatment rooms, lounges, and spa amenities.

● Conduct weekly ‘facilities’ inspections of all areas of the spa in accordance with the checklist and action whenever possible.

● Ensure spa areas remain clean, stocked, and organized at all times.

● Reset and restock treatment areas at the end of each shift.

Team Collaboration

● Work closely with therapists, front desk associates, and management to ensure seamless service delivery.

● Provide peer to peer training for new Spa Coordinators while onboarding to the team.

● Support team members during peak hours with both guest-facing and operational tasks.

Benefits

● Complimentary monthly 60-minute signature spa treatment

● Employee discounts on spa products and services

● 50% reimbursement of parking fees at Spencer’s designated facilities; 100% reimbursement after 1 year of continuous employment

● Professional development opportunities, including continuing education

● Supportive, team-oriented environment that values personal and professional growth