Spa & Gym Front Desk
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Windham Mountain Club
Windham, NY, US
Summary
The Spa & Gym Front Desk Associate acts as an ambassador for the luxury wellness experience by welcoming guests and managing daily facility operations. Responsibilities include scheduling appointments, processing transactions, maintaining inventory, and ensuring the cleanliness of the spa and fitness areas.
Job Description
Description
Welcome to Windham Mountain Club!
Work Location: In-person role based in Windham, NY.
Seasonal Position: This part time role is available for the winter season.
Pay: $18-$20 per hour based on experience
Anticipated Start Dates: The Beginning of November
Schedule: May require working early mornings, evenings, weekends, and holidays
Conditions: Must be able to get to a from work in all weather conditions. This is an indoor position.
Overview of Position:
The Spa & Gym Front Desk Associate serves as an ambassador for our luxury wellness experience, welcoming members and guests to our world-class spa and fitness facilities. This role is responsible for creating a seamless and personalized experience through exceptional service, attention to detail, and genuine hospitality. The ideal candidate is professional, organized, service-driven, and committed to exceeding guest expectations.
Key Responsibilities:
- Welcome and assist members and guests with a warm, professional attitude.
- Schedule appointments and manage reservations.
- Answer phones, emails, and guest inquiries.
- Process retail and service transactions.
- Recommend spa products, services, and amenities.
- Monitor inventory and restock supplies as needed.
- Assist with laundry, treatment room preparation, and facility cleanliness.
- Maintain a polished appearance and uphold luxury service standards.
- Support daily operations and other duties as assigned.
Qualifications:
- 1-2 years of customer service, hospitality, spa, fitness, or reception experience preferred.
- Experience with booking or spa software is a plus.
- Comfortable using Microsoft Office and other computer systems.
- Strong communication, organization, and multitasking skills.
- Passion for hospitality, wellness, and guest satisfaction.
Physical Requirements:
- Ability to lift up to 30 pounds.
- Ability to stand, walk, bend, reach, and move throughout the facility for extended periods.
- Comfortable using computers, POS systems, and mobile devices.
Requirements
Additional Information:
This job posting is intended to provide a general overview of the role and does not represent a complete list of all duties and responsibilities. A more detailed job description will be provided during the hiring process.
All details are subject to change at any time. Essential duties must be performed with or without reasonable accommodations. Windham Mountain Club is an equal opportunity employer.
A private year-round mountain club, ninety minutes from New York City.
Windham Mountain Club is built for families and individuals who want the seasonal rhythm of a great escape without the friction of building it themselves.
Members ski, golf, fish, and gather here across all twelve months. Winter delivers a private mountain experience with reserved terrain, racing, and après. Summer opens The Course, fly fishing on private streams, sporting clays, mountain biking, and miles of hiking. Year-round, members enjoy The Clubhouse, Cin Cin!, The Spa, The Outpost, Mountainside, and a calendar of curated programming designed for adults, children, and the moments families return to.
For executives and their families, WMC offers what a second home cannot: full-service staff, a private community already in place, and a property that handles every detail from the train pickup at Hudson to the boot fitting at the lift. Upstate is the new Hamptons — closer, quieter, and more private.
For organizations and individuals, WMC hosts special events, weddings, group retreats, executive offsites, leadership retreats, and corporate gatherings on weekdays — with private dining, meeting space at The Clubhouse, on-site lodging at The Outpost, and full access to the property's recreational programming.
Membership inquiries and corporate event inquiries are reviewed personally. Visit windhammountainclub.com to begin a conversation.
We are open to the public for various seasonal activities and dining and a select number of our restaurants.
Founded
1960
Company size
501-1,000 employees
Industry
Skiing Facilities
Org type
Privately Held
Headquarters
Windham, NY
A private year-round mountain club, ninety minutes from New York City.
Windham Mountain Club is built for families and individuals who want the seasonal rhythm of a great escape without the friction of building it themselves.
Members ski, golf, fish, and gather here across all twelve months. Winter delivers a private mountain experience with reserved terrain, racing, and après. Summer opens The Course, fly fishing on private streams, sporting clays, mountain biking, and miles of hiking. Year-round, members enjoy The Clubhouse, Cin Cin!, The Spa, The Outpost, Mountainside, and a calendar of curated programming designed for adults, children, and the moments families return to.
For executives and their families, WMC offers what a second home cannot: full-service staff, a private community already in place, and a property that handles every detail from the train pickup at Hudson to the boot fitting at the lift. Upstate is the new Hamptons — closer, quieter, and more private.
For organizations and individuals, WMC hosts special events, weddings, group retreats, executive offsites, leadership retreats, and corporate gatherings on weekdays — with private dining, meeting space at The Clubhouse, on-site lodging at The Outpost, and full access to the property's recreational programming.
Membership inquiries and corporate event inquiries are reviewed personally. Visit windhammountainclub.com to begin a conversation.
We are open to the public for various seasonal activities and dining and a select number of our restaurants.
Founded
1960
Company size
501-1,000 employees
Industry
Skiing Facilities
Org type
Privately Held
Headquarters
Windham, NY
