Spa Coordinator

Join the Team at Montana's Premier Luxury Ranch Resort! 

About Paws Up Montana: 

Paws Up Montana embodies the spirit of the American West. As a family-owned, award-winning destination, we inspire both guests and team members alike. 

Position:  

The Spa Coordinator is responsible for welcoming and supporting our guests' needs at Spa Town including the scheduling of appointments, assisting service providing team members, upholding safety and cleanliness standards, and coordinating transportation.

What We Offer: 

• Career Development and Advancement Opportunities
• Employee Assistance Program (5 free counseling sessions)
• Referral Bonus Program (Get paid $250 to recruit)
• Carpool Reimbursement ($5-$20/Day)
• Employee Discounts on Merchandise (30% on select items in our retail store)
• Employee lunch provided

Primary Responsibilities: 

• Greet guests with friendly and genuine interactions.

• Assist the service providing team members with guest and operation flow.

• Efficiently schedule spa and wellness experiences via telephone, text messages, the Wilderness Outpost team, or in-person interactions with guests, considering the availability and suitability of the service providing team members.

• Collect and organize service intake forms daily

• Facilitate the cleaning and stocking of Spa Town and fitness center.

• Ensure accurate information and detailed descriptions of services, products, and spa facilities are provided.

• Maintain up-to-date awareness of Resort information and amenities.  

• Provide support in all aspects of spa operations as directed by management.

• Assist with setting up and dismantling the Spa Town location at the start and end of the season.  

• Must demonstrate a high level of attention to detail at all times.

• Manage timelines and priorities efficiently.

• Champion Paws Up standards and values.

Looking for team members with: 

• High school diploma, GED or vocational training or job-related course work
• Two years’ experience in customer service, preferably in a spa environment
• Strong knowledge of MS Office, including Teams, Word, Excel, and Outlook
• Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day
• Has a friendly and professional manner under periods of high demands
• Required to be dependable and available to work on weekends, evenings, and/or holidays as needed based on business demands
• Valid State Driver’s License

If you are passionate about extraordinary guest experiences and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at Paws Up Montana! 

Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.