Spa Concierge
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Rittenhouse Hotel
Philadelphia, PA, US
Summary
Greet and register guests while managing reservations, billing, and payments in a professional manner. Ensure high guest satisfaction and adhere to sustainability and safety standards.
Job Description
Overview
Opportunity: Spa Concierge
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Potential Career Path
Lead Spa Concierge - Spa Operations Manager - Spa Director
Position Requirements
- Immediately greet guest and offer to assist with their needs.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or PMS system.
- Receive and resolve guest complaints, elevating to management if necessary.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Ensure high guest satisfaction scores and work towards increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s Earth View program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Experience
- College degree or comparable work experience.
- Previous customer service experience or equivalent training required.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
Exquisite Location of this Downtown Philadelphia HotelThe Rittenhouse Hotel is the most prestigious Philadelphia Pennsylvania hotel address. Consistently recognized not only as the premier choice of five-diamond Philadelphia luxury hotels, The Rittenhouse is also ranked among the world´s finest places to stay. Featuring all of the unique historic charm and residential ambience of Rittenhouse Square, our Philadelphia luxury hotel is convenient walking distance from major museums, cultural attractions, world-class shopping, and the business district. Experience the luxury of five-diamond service and accommodations at the premier choice of Philadelphia Pennsylvania hotels.
This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
The Rittenhouse is a historic, independent luxury hotel nestled alongside Philadelphia's iconic park, Rittenhouse Square, with great proximity to all of the must-see sights of the city. The hotel boasts 118 spacious guest rooms, including 24 luxury suites, perfect for families, friends, couples, and solo travelers alike.
While on property guests can enjoy world-class culinary programming at The Rittenhouse's premiere dining outlets including award-winning, fine-dining establishment, Lacroix; cozy cocktail haven, the Library Bar; and the renowned afternoon tea room, Mary Cassatt Tea Room.
Guests and members can also master the art of wellness at The Rittenhouse Spa & Club, which offers guests a luxurious escape right on the Square. This soothing space creates a tranquil canvas on which visitors can design their own luxury wellness experience whether they're relaxing with a facial or massage or enjoying the expansive fitness studio with amenities ranging from best-in-class exercise equipment to steam rooms, saunas and a saltwater atrium pool and outdoor patio.
In addition to the hotel's stellar experiences on offer, The Rittenhouse also boasts impressive square footage of event space, including a stunning ballroom, perfect for large weddings and corporate events, as well as additional rooms, spaces, and private dining options great for social events and other gatherings.
Founded
1989
Company size
201-500 employees
Industry
Hospitality
Org type
Public Company
Headquarters
Philadelphia, PA
The Rittenhouse is a historic, independent luxury hotel nestled alongside Philadelphia's iconic park, Rittenhouse Square, with great proximity to all of the must-see sights of the city. The hotel boasts 118 spacious guest rooms, including 24 luxury suites, perfect for families, friends, couples, and solo travelers alike.
While on property guests can enjoy world-class culinary programming at The Rittenhouse's premiere dining outlets including award-winning, fine-dining establishment, Lacroix; cozy cocktail haven, the Library Bar; and the renowned afternoon tea room, Mary Cassatt Tea Room.
Guests and members can also master the art of wellness at The Rittenhouse Spa & Club, which offers guests a luxurious escape right on the Square. This soothing space creates a tranquil canvas on which visitors can design their own luxury wellness experience whether they're relaxing with a facial or massage or enjoying the expansive fitness studio with amenities ranging from best-in-class exercise equipment to steam rooms, saunas and a saltwater atrium pool and outdoor patio.
In addition to the hotel's stellar experiences on offer, The Rittenhouse also boasts impressive square footage of event space, including a stunning ballroom, perfect for large weddings and corporate events, as well as additional rooms, spaces, and private dining options great for social events and other gatherings.
Founded
1989
Company size
201-500 employees
Industry
Hospitality
Org type
Public Company
Headquarters
Philadelphia, PA
