Spa and Fitness Coordinator

Job Details: Job Location: Main Location - Sunny Isles Beach, FL, Salary Range: $23.00 - $25.00, Job Summary

The Spa and Fitness Coordinator plays a vital role in supporting the Resident Experience and Wellness Manager while ensuring daily spa and fitness operations reflect the highest standards of wellness, service excellence, and operational precision expected in a luxury brand environment. This role assists in administrative and operational functions and acts as a supervisory presence for the spa team.
 

Duties and Responsibilities

Serve as a liaison between residents, instructors, therapists, and management, ensuring seamless scheduling, communication, and personalized service.
Assist the Resident Experience and Wellness Manager with daily operational tasks and administrative needs.
Maintain spa calendars, appointment schedules, class rosters, and instructor coverage.
Assist in onboarding and training spa team members on systems, procedures, and service etiquette
Act as a supervisory presence at the spa reception desk, guiding and supporting the spa concierge and spa team.
Cover the Front Desk when needed, including greeting residents, checking them in and out, and assisting with any service-related inquiries.
Ensure accurate entry of services, cancellations, and charges into the system.
Communicate schedule updates, class changes, availability, and resident requests promptly.
Prepare and maintain resident communication materials, notices, and updates for spa services.
Create and distribute flyers, announcements, and promotional materials for spa programs and resident events per the Resident Experience and Wellness Manager’s instructions.
Track professional licenses, certifications, and insurance requirements for all spa and fitness staff; maintain updated records.
Maintain spa inventory, track supply levels, and place orders to ensure consistent availability of products, linens, and equipment.
Support weekly and monthly performance reporting (appointments, participation, usage, trends, feedback).
Assist with coordination of spa programming, fitness classes, and wellness events.
Support residents with appointment inquiries, general spa information, concerns, and service guidance.
Support daily spa and fitness operations, including opening and closing procedures, facility readiness, and general organization.
Address minor resident concerns or service adjustments, escalating to the Resident Experience and Wellness Manager as appropriate.
Help monitor the spa and fitness areas, and assist when needed in ensuring cleanliness, readiness, and compliance with standards.
Communicate maintenance issues promptly and follow up to ensure timely resolution.
Perform any other reasonable duties as assigned by the Resident Experience and Service Manager.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience and Education:

High school diploma required; a degree or certification in hospitality management is preferred.  
Previous spa, hospitality, fitness, luxury hotel, private club, or residential environment required.

Required Knowledge, Skills and Abilities

Strong administrative and organizational skills with excellent attention to detail.
Outstanding and professional resident services skills
Excellent communication, and interpersonal skills.
Proficiency with scheduling software, basic design tools, Microsoft Office/Share Point; experience with spa or wellness booking systems is a plus.
Strong written communication skills.
Ability to prioritize tasks, and manage multiple responsibilities.
Problem-solving skills with a resident-first approach.
Ability to remain calm, polished, and professional in a fast-paced environment
Passion for health, wellness, and delivering elevated service experiences.
Commitment to outstanding service and luxury standards.
Ability to maintain professional discretion and confidentiality.
CONDITIONS

. Physical Demands

Ability to stand and walk for extended periods.
Ability to lift, carry, or move spa supplies,  and small equipment up to 20–25 lbs.
Ability to bend, reach, kneel, or organize low and high shelving and manage inventory or supplies.
Ability to perform repetitive motions such as typing, writing, and operating office equipment.
Ability to remain attentive for extended periods of times.

Work Environment

This job operates in an indoor environment.

Work Schedule

Flexibility to work weekends, evenings, and holidays as needed.