Solutions Engineer

Company Description

Swiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. The result is better service reliability, increased ridership, and more efficient transit operations.

Even though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.

Sales at Swiftly

The Swiftly Sales team works with transit agencies, municipal operators, and other local government entities to determine how Swiftly can best solve their unique challenges. The team cares deeply about the problem we're solving, so we empathize with and listen to our customers to build partnerships and deepen our value proposition. Our consultative approach to proving the value of Swiftly is structured around constant listening and deep industry knowledge. We are a nimble, close-knit team that thrives on collaboration and creativity to work within constraints. Lastly, while we love to win, we believe that the best wins, at a broad level, come from supporting our colleagues and matching the right Swiftly solutions with the right customers for the best long-term outcomes.

The Solutions Engineer team at Swiftly works with Account Executives and Account Managers to ensure prospective customers can demonstrate immense value and impact from Swiftly's tools. We are responsible for being the transit domain and product experts on the Swiftly side, but also the voice of the prospective customer. For large and mid-sized transit agencies, we work with agency staff to build a qualitative and quantitative understanding of how Swiftly will be a worthwhile investment.

We enjoy collaborating with agency staff from all departments, including planning, scheduling, operations, customer service, safety, and executive teams. Whether it's a one-on-one conversation or a presentation for 50 staff, Solutions Engineers help ensure that our prospective customers become our future customers.

The Role

Swiftly now has contracts with over 200 transit agencies, and an increasing number of these agencies are mid-sized and large. Our goal is to grow that number, and Solutions Engineers play a critical role by balancing agency knowledge with a strong desire to help our prospective customers. We are looking for junior to mid-level Solutions Engineers.

What You'll Do

• Product demos. Lead the product demonstration portion of Swiftly demos for transit agencies, transit operators, consultancies, and potential partners.
• Strategy and pitch. Partner with the relevant Account Executive or Account Manager to develop and drive a particular agency's strategy, angle, and pitch to best demonstrate Swiftly's value and overcome blockers.
• Revenue growth. Drive revenue growth by developing and maintaining client relationships, identifying new business opportunities, building strong business cases, and providing technical expertise to support the sales process. You'll work closely with Sales and Product to ensure customers receive the best possible solutions to their needs.
• Onsite workshops. Organize and run 2 to 3-day onsite workshops, training agency staff and helping them see Swiftly's value for mid-sized and large agencies.
• Pilot programs. Run pilot periods, including limited-time free agency access to Swiftly, with the goal of deriving quantitative savings and results to inform a strong business case for mid-sized and large agencies.
• Technical translation. Quickly understand complex engineering concepts and effectively communicate them to technical and non-technical audiences.
• Relationship building. Build and maintain productive, high-trust relationships with agency staff and internal teams, providing technical expertise and support throughout the sales cycle.
• Tools and processes. Develop new tools and processes to assist with proving the value of Swiftly.
• Internal expertise. Serve as a technical resource and domain expert for internal teams.
• First-line support. Provide accurate, relevant first-line technical responses during all phases of the sales cycle.
• Team growth. Share learnings and best practices with the SE team and beyond, identifying pain points and potential improvements for the function.
• Events. Represent Swiftly at conferences and events.

What You Bring

• 3 or more years of experience working at or with a transit agency, and a genuine love of transit.
• Understanding of transit passenger information, planning, operations, and data standards.
• Strong analytical skills and a love of data.
• A strategic mindset with a passion for solving problems and partnering with transit agencies on their challenges.
• Strong, proactive communication skills, energized by spending the day speaking with and listening to prospective customers.
• Creativity in finding new ways to help prospective customers see the value in Swiftly.
• Strong organizational skills, with the ability to manage communications across multiple departments at multiple agencies simultaneously.
• A tireless, ownership-driven approach; when an issue arises, you own it until resolution.
• Comfort with ambiguity and the ability to work autonomously to creatively solve problems.
• Ability to travel on average once a month to meet agencies and attend conferences around North America.

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Pay Range

In accordance with pay transparency laws, please see the approximate salary ranges below. These ranges represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate’s relevant work experiences/skills, and geographic location. Salary is one component of Swiftly’s total compensation package, which also includes stock options, competitive benefits, 401(k)/ RRSP matching, a fantastic team and culture, opportunity to have a huge impact, emphasis on professional growth and holistic wellness, and other perks.

US Salary Range: $120,000 - $155,000 USD

Canadian Salary Range: $158,000 - $164,000 CAD

Beyond the Skills:

We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:

• Team. Together, we are more effective and better supported

• Impact. Drive impact for our customers, our company, and all of our teams

• Diversity. See differing perspectives as ways to address our weaknesses and find new strengths

• Communication. Assume others internally and externally have good intentions

• Feedback. We share feedback because we want each other to grow professionally and personally

• Growth. Foster personal, professional, and company growth

Benefits:

• Competitive salary

• Equity compensation for every employee

• Medical, Dental and Vision

• Retirement with Employer Match

• Flexible Spending Account (FSA)

• Home office setup reimbursement

• Monthly cell/internet reimbursement

• Monthly "Be Well" stipend

• Flexible PTO with a recommended minimum

• Flexible work environment

• 16 paid holidays, including holidays in months without US national holidays

• 12 fully paid weeks of leave for child birth/adoption

Travel note: Swiftly employees can generally expect to travel 1–2 times a year for in-person company or team offsites. As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams! Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions. Customer-facing team members and other specific roles may be expected to travel more frequently.

We are a truly mission-driven culture that is set to change the world of transit

We are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.

Because we work with public agencies, we participate in E-Verify.