Solutions Coordinator - Remote (SE Region)

Job Details: Job Location: Knoxville 25 - Knoxville, TN, Position Type: Full Time, Salary Range: $60000.00 - $79500.00Salary, Please Note: This position is open to candidates currently residing in Alabama, Arkansas, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, or East Texas. The role requires approximately 25% travel throughout the United States to support customer site visits, walkthroughs, training, and implementation activities. All required business travel expenses are paid or reimbursed by Stellar. Applicants must be willing and able to meet these location and travel requirements to be considered.

Stellar’s Commitment

At Stellar, we believe every employee plays an important role in our success. Contributions extend beyond defined responsibilities, and we value team members who are willing to step in, support one another, and take initiative when needed.

We are committed to working collaboratively and expect each employee to contribute wherever and whenever their skills and efforts can help move the organization forward and ensure our collective success.

Position Summary:

The Solutions Coordinator serves as a key member of the Solutions team, supporting the implementation, optimization, and continuous improvement of Stellar's technology-enabled customer solutions. This role collaborates with commercial, operations, and cross-functional teams to coordinate implementation projects, configure systems, manage data, support technical initiatives, and improve business processes that enhance the customer experience.

This positions plays a critical role in ensuring successful project execution, effective communication between departments, and the ongoing success of Stellar's Solutions programs through strong organization, technical aptitude, and continuous process improvement.

Essential Duties and Responsibilities:

Project Coordination & Implementation

Coordinate Solutions implementation projects, including scheduling meetings, developing agendas, tracking action items, and monitoring project progress.
Gather information from customer sites and internal stakeholders to support successful implementation and ongoing optimization of Solutions programs.
Coordinate project activities across Sales, Operations, Customer Experience, Information Technology, and other business functions.

Solutions Systems & Data Management

Prepare, organize, and maintain customer, item, bin, transactional, and user data to support Solutions implementations.
Configure Solutions platforms, including vending systems and related software applications.
Build, execute, and distribute reports and data exports for customers and internal stakeholders.
Maintain system configurations and support ongoing data accuracy.

Technical Support & Process Improvement

Assist with technical support for Solutions systems, equipment, and related software.
Collaborate with cross-functional teams to identify, document, and standardize business processes and best practices.
Support continuous improvement initiatives that enhance operational efficiency and customer satisfaction.
Participate in testing, troubleshooting, and implementation of new Solutions technologies and processes.

Training & Cross-Functional Collaboration

Develop and maintain written and video training materials for Solutions programs and systems.
Support user training and adoption of Solutions technologies.
Build collaborative relationships across departments to ensure successful project execution and customer satisfaction.

Professional Standards

Demonstrate professionalism, accountability, integrity, and sound judgment.
Maintain confidentiality of customer and company information.
Participate in ongoing training and professional development.

Other duties, responsibilities, and activities may be assigned or modified at any time to meet business needs

Hours/Schedule:

Full-time position, up to 40 hours per week. Salary, non-exempt.
Standard work schedule will be determined based on business needs.
Approximately 25% travel may be required to support customer site visits, walkthroughs, training, and implementation activities.

Qualifications: Education:

High school diploma or equivalent required.
Associate's or Bachelor's degree in Information Technology, Business, Supply Chain, Operations, or a related field preferred.

Experience:

Experience coordinating projects, business processes, or technical implementations required.
Experience working with ERP systems, inventory management systems, or other business software required.
Experience with industrial vending platforms, such as AutoCrib, CribMaster, SupplyPro, or similar systems, required.
SQL experience preferred.

Knowledge, Skills & Abilities:

Proficiency in Microsoft Office applications, particularly Excel.
Ability to organize, manipulate, and analyze large quantities of data.
Experience using advanced Excel functions such as PivotTables, VLOOKUP/XLOOKUP, formulas, and conditional formatting preferred.
Strong organizational, project coordination, and time management skills.
Excellent verbal and written communication skills.
Ability to gather information, ask effective questions, and translate business needs into actionable solutions.
Strong technical aptitude and ability to learn new software and systems quickly.
Ability to troubleshoot technical issues independently and collaboratively.
Ability to learn SQL and other reporting tools.
Ability to lead cross-functional initiatives and work collaboratively toward common goals.
Willingness and ability to travel throughout the United States as business needs require.

Additional Requirements:

Must be at least 18 years of age.
Must be able to pass a background check and drug screening.
Must possess a valid driver's license and maintain an acceptable driving record.
Must maintain regular and reliable attendance.

Working Conditions

Physical Demands:

Prolonged periods of sitting and working at a computer workstation.
Frequent use of computers and standard office equipment.
 Occasional lifting of office equipment and materials up to 25 pounds.
Ability to travel to customer sites and move throughout warehouse and industrial environments as needed.

Work Environment:

Primarily works in a branch, warehouse, customer site, or industrial environment.
Frequent movement throughout customer and warehouse locations.
Exposure to moderate noise levels and typical industrial workplace conditions.
Marginal to moderate hazards that are generally predictable or protected against.
Must follow all company and customer-specific safety policies and procedures.

Benefits: Medical, dental, and vision insurance; company-paid life and AD&D insurance; long-term disability insurance; 401(k) with employer match; paid time off and paid holidays; gym reimbursement program; Employee Assistance Program (EAP); employee rewards and recognition program; and HSA with company contribution on eligible plans.

Benefits are subject to eligibility requirements and may be modified by Stellar Industrial Supply at any time.

**Stellar Industrial Supply is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. Applicants who require a reasonable accommodation during the application or hiring process may contact Human Resources at [email protected] for assistance.**