Solutions Architect – Amazon Connect

Benefits:

• Competitive salary
• Opportunity for advancement
• Training & development

Solutions Architect – Amazon Connect
Focus: Cloud Contact Centers | Amazon Connect Implementations
Location: Remote (US-based preferred)
Employment Type: Full-time (flexible)

About the RoleWe are seeking an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions. This role is ideal for someone who has delivered Amazon Connect in real-world environments and enjoys partnering with business and technical stakeholders to take ideas from POC and pilot to production-ready implementations in fast-moving settings.

Key Responsibilities

•  Architect and implement Amazon Connect contact center solutions end-to-end 
•  Design and configure contact center capabilities, including: 
  •  Contact flows (IVR, routing, self-service) 
  •  Queues, routing profiles, and agent experiences 
•  Deliver POCs, pilots, and full-scale deployments with clear documentation and operational readiness 
•  Integrate Amazon Connect with: 
  •  AWS services (Lambda, S3, DynamoDB, API Gateway) 
  •  CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs) 
•  Enable omnichannel experiences (voice, chat, tasks) 
•  Implement analytics and insights using Amazon Connect Contact Lens
•  Provide guidance on best practices for scalability, reliability, security, and cost optimization 
•  Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals 

Required Qualifications

•  5+ years in solutions architecture and/or contact center technologies 
•  Proven hands-on experience implementing Amazon Connect
•  Strong understanding of contact center concepts (IVR, routing, call flows) 
•  Experience integrating cloud contact centers with backend systems and APIs 
•  Familiarity with AWS serverless services (Lambda, API Gateway) 
•  Strong communication, stakeholder engagement, and solution presentation skills 
•  AWS Certified Solutions Architect – Professional

Preferred Skills (Nice to Have)

•  Experience with Amazon Connect Contact Lens
•  Knowledge of workforce management (WFM) and quality management tools 
•  Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation) 
•  Background in consulting, startup, or innovation environments 

Why Join Us

•  Work on modern, cloud-native contact center solutions 
•  High-impact role with ownership and hands-on delivery 
•  Variety of initiatives across multiple industries 
•  Opportunity to support AWS Partner and Solutions initiatives 
•  Backed by a firm with 22 years of delivery credibility 

Who Should Apply

•  Amazon Connect architects and consultants 
•  Contact center professionals transitioning to cloud-native platforms 
•  Solutions architects who enjoy POCs, innovation, and fast execution 
•  Professionals seeking variety without early-stage startup risk 

Ready to make an impact? Apply now and join us on our journey!

This is a remote position.