Software Technician

We’re looking to bring on a Software Technician to join our team. This is a great opportunity for someone early in their career who is looking to gain hands-on experience in software support and GIS-related work, while also being a strong fit for someone with more experience who enjoys working across a variety of technical functions.

In this role, you’ll perform a range of Support and Services activities within the Software department, working both independently and as part of a team. You’ll be involved in day-to-day software support, configuration, testing, and data-related tasks while contributing to projects that support both internal teams and client needs.

About Us

Magnolia River is an industry leader in engineering, inspection, GIS, software, and consulting solutions. With the backing of Warren Equity Partners, our reach extends across 40 states, powered by a dynamic team of just under 1,000 professionals. We specialize in transforming the utilities, oil and gas, water, and pipeline sectors by delivering innovative solutions that boost efficiency, enhance safety, and ensure regulatory compliance.  

Compensation

$22.00 to $26.00 per hour depending on your skills and years of experience

Duties and Responsibilities 

• Assist with various Software related activities including, but not limited to support, testing, configuration, quality control, deployment, and data editing.
• Perform Geodatabase editing, querying and analysis tasks using Esri or GeoCurrent software tools.
• Assist with the installation and configuration of Esri, GeoCurrent, and third-party software applications.
• Provide client technical support for GeoCurrent and Esri software products.
• Track daily activity and provide updates to supervisor.
• Comply with all safety policies and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Perform other approved duties as assigned by supervisor and department management.

Knowledge, Skills, and Abilities 

• General knowledge of how software applications and computer systems work.
• General understanding of Geographic Information Systems.
• Excellent oral and written communication skills that allow for information to be disseminated to all levels of employees.
• Ability to excel in a detail-oriented environment with a high level of accuracy.
• Ability to work in a team environment and establish/maintain effective work relationships.
• Ability to frequently communicate with co-workers and clients; must be able to exchange accurate information.
• Ability to be productive from either an office or remote working location.

Education and Experience

We are open to candidates at varying experience levels. Ideal candidates may bring a combination of the following:

• Bachelor’s degree in Geography, Computer Science, or other closely related degrees plus a minimum of one (1) year of experience showing demonstrated proficiency with software applications and Esri ArcGIS suite of products OR an equivalent combination of education and experience.
• Experience in compiling formal written reports for external clients.
• Professional GIS experience in the utility sector is a plus.
• Experience with ArcGIS Server, ArcGIS Pro, ArcGIS Online, SQL Server is a plus.
• Professional experience with client interaction.
• Ability to get training and obtain a level of Esri certification, as directed by supervisor.

Additional Requirements 

• Must possess a valid driver license