Software Implementation Specialist

About Us! 

Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance.

Position Overview: 

The Implementation Specialist is a key position to support Raptor Technologies’ continued growth and expanding our market leading position by project managing successful implementations for our clients.  

Job Duties & Responsibilities:  

• Meets with customers following the sale to demonstrate features and functions of the software.  
• Completes system configuration tasks as assigned by manager. 
• Manages routine implementations with small-market customers.  
• Demonstrates well-rounded knowledge of Raptor products. 
• Adheres to departmental process and procedure and maintains systems of record.   
• Configure and customize software modules, including Visitor Management, Kiosk, Premium Volunteer, Drill Manager, Raptor Alert, Accountability, StudentSafe and SchoolPass according to client requirements.
• Send recap emails to provide clients with summaries of the call, additional resources and relevant information.
• Maintain accurate and up-to-date records in Salesforce, ensuring proper data entry and Chatter management and document uploads.
• Conduct product configuration sessions via Teams for clients, ensuring they fully understand the features and functionality of the software modules.
• Handle auxiliary tasks such as (but not limited to) CRG Maps, Imports, GeoFencing, and Drill Backdating as assigned.
• Project Manage clients ensuring they are fully implemented on Visitor Management, Kiosk, and Premium Volunteer. 
• Other relevant tasks, as needed

Qualifications: 

• Bachelor’s degree in a business related or technical field.  
• 3+ years of relevant experience in a software project management and customer centric role.
• 3+ years of experience in a software implementation role in a SaaS environment. 
• The ability to travel
• Strong knowledge of software and applications.
• Technical knowledge and experience.
• Excellent leadership and confidence giving others direction.
• Customer focus.
• Attention to detail with strong problem solving skills.  
• Strategic and analytical thinking.
• Excellent Communication Skills – written and oral. 

What's in it for you? 

• You join the gold standard in school safety software. 
• You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe. 
• You will work with diverse teams made up of some of the best minds in the industry.
• You will exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees. 
• You will have access to a robust benefits package that includes: 
• Remote-first philosophy 
• Flexible paid time off 
• Paid parental leave 
• 11 Paid holidays per year 
• Workplace flexibility 
• Affordable health coverage (medical, dental, vision), paid 100% for employee only medical 
• 401(k) employer contribution to help you plan for the future 
• Company paid life insurance, STD, and LTD 
• Pet insurance

Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies.

If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to [email protected] for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.