Software Implementation Engineer II

Working Location: South Carolina, Charleston; Kentucky, Lexington; Kentucky, Louisville; North Carolina, Charlotte; North Carolina, Greensboro; North Carolina, Raleigh; Tennessee, Knoxville; Tennessee, Memphis; Tennessee, Nashville; Virginia, Richmond; Virginia, Virginia Beach 

Workplace Flexibility: Field

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. ​​

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Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

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Our five Core Values empower us to achieve Our Purpose: 

Patient Focus, Integrity, Innovation, Impact and Empathy. 

Learn more about Life at Olympus: https://www.olympusamerica.com/careers.

Job Description

The Software Implementation Engineer II will support software sales and ensure customer satisfaction through expert consultation, carefully planned implementation and post sales activities.  Expansion of sales to new and existing customer base will occur through close MSG Sales and Field Service collaboration.  Focused customer needs assessment and expert technical advice will create consultative relationships.  Product implementation will occur through careful project management and installation leadership provided throughout all phases. Is responsible for managing installations following the Olympus approved MIT processes. Interfaces with other project stakeholders (i.e. Sales, Project Mangers, Hospital IT, Hospital Interface Teams, PACS Administrators, Endoscopy Managers, Biomed, etc).

Job Duties

• Project manage software implementations throughout all phases of the project by bringing all key resources together to properly implement the entire installation. Work closely with customer PACS administrators and HL7 EMR teams to properly interface software products with Hospital systems.
• Work closely with customers to install hardware and software as directed. Conduct and assist with training to customers on software products. Provide post installation support including user education as required.
• Work closely with customers, local sales representatives, product engineers, marketing managers, administrative, and other field support personnel to provide the highest level of customer support and satisfaction.
• Provide technical sales assistance for sales team
  • Help develop and generate sales leads
  • Conduct product demonstrations with key decision-makers
  • Collaborate with sales teams, customers IT and Interface engineers to provide technical reviews to assess equipment needs and to determine system requirements and explain product and service offerings to customers
• Provide accurate and timely quotations through needs assessments provided through customer interviews and in field site surveys.  A high degree of accuracy is to be maintained through effort to stay current with product and technology changes through consultation with Marketing, Software Development, Sales and Field Service counterparts.
• Strategize with local sales reps and field service engineers to maximize Olympus business opportunities.
• Provide technical site surveys to understand customer workflows, physical room layout and logistics to properly plan out software project installations.
• Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, expense reports and service reports, as required, accurately and in a timely manner.
• Develop and maintain effective knowledge of competitive products, strategies, and organizations.
• Develop knowledge of clinical applications and competitive strategies through the use of in-house literature, on the job training, marketing material, and sales brochures.
• Organized and disciplined to be able to manage projects over an extended period of time, prioritizing actions appropriately considering short-, medium- and long-term goals.
• Establishes, develops or maintains field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including travel to customer facilities and onsite support. Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities.
• Perform other related duties as assigned.

Job Qualifications

Required:

• Associate degree in Electrical, Electronics, Bio-Medical, Business or Computer Science from an accredited college or university (or equivalent knowledge), required.
• Minimum of 2 to 4 years experience in field support, software project management, software sales, or related experience required.
• Proven experience with implementing HL7 and DICOM protocols.
• Successful completion of Network Administration (NET+) and A+ or similar industry recognized computer/networking certification courses.
• Proficient in technical related job functions.
• Proven ability to work under pressure.
• Demonstrated decision making ability towards solving problems, and effectively communicate these solutions to co-workers and customers.
• Must be a self-starter requiring minimal supervision.
• Must be able to work within an operating room environment.
• Excellent understanding of business policies and practices.
• Proficient at project managing complex Medical Software and Hardware installations.
• Excellent communication skills both written and verbal.
• Valid Driver’s License required.
• Ability to travel (>60%).
• Ability to work flexible hours as required to meet installation project objectives.

Preferred:

• Bachelor’s Degree is preferred.
• Experience in medical instrumentation and software installations preferred.
• Medical software installation or software project management experience preferred.
• Solid working knowledge of electronics, personal computer hardware and software, and LAN concepts preferred.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

• Competitive salaries, annual bonus and 401(k)* with company match

• Comprehensive medical, dental, vision coverage effective on start date

• 24/7 Employee Assistance Program

• Free live and on-demand Wellbeing Programs

• Generous Paid Vacation and Sick Time

• Paid Parental Leave and Adoption Assistance*

• 12 Paid Holidays

• On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

• Work-life integrated culture that supports an employee centric mindset

• Offers onsite, hybrid and field work environments

• Paid volunteering and charitable donation/match programs

• Employee Resource Groups

• Dedicated Training Resources and Learning & Development Programs

• Paid Educational Assistance

*US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. 

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected]. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Commercial Operations