Software Demonstration Architect

Software Demonstration Architect – Business Development Team 

As a Software Demonstration Architect, you are responsible for working collaboratively with the Business Development Team to contribute to Itineris North America growth through a structured, methodical, and proven approach. Your primary responsibilities will be performing need assessments to understand prospect business goals, translating and communicating business goals into proven and favorable results, responding to RFPs, and providing solution demonstrations.  

What is UMAX? 

Itineris is a leading provider of modern, cloud-based, and utility-centric Customer Information Systems (CIS) and Customer Engagement (CE) solutions in North America and Western Europe.  Itineris was founded in Belgium over twenty years ago and entered the North America utilities market in 2012. The organization has strategically grown our North America market presence to eighteen flagship customers today. We are recognized as a market leader for larger-sized municipal utilities with a proven track record of satisfied customers.  

Our CIS solution, UMAX, is developed in and on the Microsoft Dynamics 365 (D365) for finance platform. As such, UMAX is a native extension of D365 and inherits all the innovation, security, and reliability of the Microsoft ecosystem. We also leverage Microsoft’s Customer Relationship Management (CRM) platform, which expands our UMAX CIS solution to include native Customer Service, Customer Insights, and Sales modules. The CIS and CRM platform leverages AI Copilot and AI-driven Omnichannel communication capabilities for enhanced CSR operations.  

We are seeking a Software Demonstration Architect to help grow our North America market presence. The Business Development Team is responsible for acquiring new clients and meeting revenue goals by selling UMAX CIS and related solutions to municipal utilities. This role is responsible for aiding this growth by providing solution demonstrations, assisting with Discovery Sessions, and responding to RFPs. The ideal candidate will have a solid finance background, knowledge of the energy and water utility industry, and an understanding of CIS modernization initiatives. 

As a Software Demonstration Architect, you will… 

Be the link between business and IT for finance and billing domains (GL, AP, AR).  Examples: contract and rate management, delinquency management, processing outgoing and incoming payments, configuration of accounting parameters, managing invoices, etc.  

Provide product expertise to help the Itineris Business Development team identify and progress customer opportunities to closure. 

Translate business and functional requirements into application solutions  

Be responsible for representing Itineris solutions to potential customers during demonstrations, conferences, seminars, etc. 

Configure UMAX processes to make sure the system works as expected for demonstrations and discovery sessions 

Work with the sales team to respond to functional and technical elements of RFIs/RFPs 

Build and maintain software environments to support presentation requirements 

Travel, as needed   

Our ideal candidate… 

A dynamic and charismatic team player looking to grow in an evolving, international company with the following qualifications: 

bachelor’s or higher degree, or equivalent utility industry experience   

experience in the utility or telecom industry preferred 

qualified in identifying business requirements  

ability to understand business processes  

experience in sales engineering  

experience in public speaking and presenting 

strong sales and communication skills (written and verbal) 

a team player and self-motivator willing to go the extra mile 

strongly preferred 

hands-on experience implementing, configuring, or supporting Microsoft Dynamics 365 

complex energy and water enterprise or utility industry knowledge 

finance background 

experience providing RFP responses and shortlist demonstrations 

What we offer…. 

Incredible work experience with a leading, award-winning international software vendor in the utilities sector 

Working in a fast-changing, highly stable, AI-driven technology market 

Working with a best-in-class A-Team of collaborative goal-minded individuals 

Representing UMAX, a best-in-class and market leading tier one and tier two utility solution built on the Microsoft Dynamics 365 for Finance platform 

Long term career development and opportunity for career advancement 

An attractive and competitive compensation and benefits package