Social Work Care Manager

Position Summary:

Provides assessment and intervention to assist clients/families to improve social and economic difficulties interfering with health and wellness through use of casework process and principles, strategies, and community resources.  Provides professional discharge planning services through assessments, and coordination of post hospital care needs to patients and their families; providing them with resources and choices to effectively link them to the needed level of emotional, medical and spiritual care. Receives referrals for individuals from at-risk populations from interdisciplinary team members.

Essential Functions and Responsibilities:

·         Performs high level triage of all patients, with focus on identifying those with complex psych-social or financial issues, placement needs and community service needs within 24 hours of admission.

·         Receives RN Care Manager referrals to social work based on identified Social Work Triggers (see SW Referral Standard Operating Procedure - SOP).

·         Identifies and assesses barriers early in the patient’s stay, formulating a plan with the patient, family, internal and external members of the healthcare team, payers, and community resources. (e.g., LOS barriers to D/C)

·         Assesses patient and family needs for support and community service needs (Meals on Wheels, Sitters, etc.); educates and refers them to community resources, access to services, arrange for appointments and establishes rapport with other agencies.

·         Assesses risk of readmission for specified patient populations and initiates assigned interventions that will enhance the patient’s ability to successfully transition along the care continuum.

·         Identifies the need for, arranges, and participates in family care conferences; participates in interdisciplinary conferences and provides consultation for patient, families, and clinical staff (e.g., attends care conferences/unit rounds/huddles).

·         Identifies and reports avoidable day/variances and/or service delays from established plan of care to leadership.

·         Identifies patient and family preferences, needs and strengths, to foster for the interdisciplinary team in compliance with standards of care.

·         Interviews patient and significant others to assess patient’s psychosocial situation and identifies which family member is the point of contact.

·         Develops discharge plan in direct consultation with patient, family, physician, and health care team.

·         Manages complex cases/situations and intervenes with and advocates for patients and families as plan of care and discharge plan are developed. Complex discharge planning identified from SW triggers (see SW Referral Standard Operating Procedure - SOP)

·         Uses knowledge of insurance benefits and coverage guidelines to maximize appropriate utilization of resources.

·         Documents in the EMR: assessment, plans, interventions, barriers, and reassessments as necessary to facilitate discharge and/or transitions; ensures all pertinent information is transferred to post-acute agency.

·         Works collaboratively with the RN Care Manager, other disciplines, and internal and external members of the healthcare team to ensure a safe, appropriate, and timely transition to the next level of care, taking into consideration the patient’s available resources.

·         Partners with external agencies and facilities to provide continuity of care for patient and family empowerment and independence to make autonomous health decisions.

·         Represents the integrated care management department on various teams and performance outcomes committees and projects.

·         Performs other related duties as required and directed.

Qualifications:

Required:

·         Bachelor’s degree in social work from accredited educational institution

·         State licensure as a Licensed Bachelor Social Worker (LBSW). LBSW certification when eligible, must obtain within one year of eligibility and maintenance of continuing education requirements

·         American Case Management Certification (ACM) or obtain certification when eligible as defined by the Association Case Management Association, and maintenance of continuing education requirements.

Preferred: 

·         Basic Life Support (BLS) certification as a Healthcare Provider by the American Heart Association, American Red Cross or equivalent through the Military Training network (MTN)

·         Certification in Case Management Certification (ACM or CCM)

·         Three years acute hospital care or social work experience

Knowledge, Skills, and Abilities:

·         Ability to handle crisis situations and to act calmly and effectively in busy/stressful environment.

·         Ability to handle multiple tasks, organize, prioritize and complete work within short timeframes.

·         Ability to manage patients with different types of personalities.

·         Ability to spend majority of time utilizing a computer, monitor, keyboard and mouse; ability to type.

·         Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 

·         Ability to work with diverse teams and individuals, team player.

·         Competency in applying the principles, methods, materials, and equipment necessary in

·         providing case management services.

·         Compliance with the Code of Ethics and Guide for Professional Conduct.

·         Current knowledge of treatment theories, practices, and techniques per discipline.

·         Customer-focused attitude and ability to work proactively and efficiently with appropriate urgency.

·         Demonstrated ability to read and interpret documents such as safety rules, operating and maintenance instructions, and policy and procedures manuals. 

·         Demonstrated leadership skills through professionalism as a team player, excellent observation, communication, and decision-making abilities.

·         Knowledge and ability in utilizing computerized hospital/health information management systems and software applications (i.e., Cerner, Paragon, Meditech, InterQual, Optum etc.) and Microsoft Office Suite applications.

·         High degree of interpersonal skills to effectively communicate with physicians, nursing, families/patients, utilization management and internal and external customers. 

·         Maintains knowledge of applicable CMS rules and billing regulations related to Medicare, Medicaid, and commercial insurance.

·         Must be able to work independently, and utilize problem solving techniques and critical thinking skills.

·         Weekend, holiday, and evening coverage as per site requirements.