Social Service Coordinator

Department: Clinical Admin Support Discharge Services

Schedule:
Part Time, Day Shift (48 hours biweekly)
Hours: 8:00am - 4:30pm (Varied Days)
Rotation: Every other weekend

Position Function:    Under the direction of the Manager of Care Management, using the social work process, works with patients, families, staff and outside agencies to address the psychosocial needs of patients and families.  These services would include an assessment of patient needs, development and implementation of appropriate interventions and a comprehensive discharge plan.  All services provided are designed to assist the patient/families in coping with physical, social, emotional and economic issues related to their illness, treatment, hospitalization and/or discharge.  Post discharge follow-up of the care provided is also an integral part of this position.    

Responsibilities

Essential Functions and Responsibilities
Unit Based Essential Functions and Responsibilities

Core Values:  Service, Integrity, Compassion
1.   Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers.
2.   Maintains confidentiality.
3.   Demonstrates dependability, to include attendance and punctuality.
4.   Is accountable - takes initiative and ownership of issues. 
5.   Displays a professional demeanor.  Represents hospital in a positive way. Has a compassionate working relationship with patients and families.
6.   Assumes personal responsibility for 2-way communication.  Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community.
7.   Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others.
8.   Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions.
9.   Represents willingness/enthusiasm to create, embrace and facilitate change.
10.   Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement.
11.   Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community.
12.   Encourages others by providing recognition and support.  

Technical Excellence
1.   Thinks critically; utilizes sound judgment; promptly reports potential risks.
2.   Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served.
3.   Maintains a level of computer literacy appropriate to their role.
4.   Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required.
5.   Completes hospital-required reviews, e.g. HIPAA, safety, health screening, 
care concerns, and others as assigned. 
6.   Adheres to National Patient Safety Goals.
 

Qualifications

Qualifications and Standards
 

Education:    Graduate from an accredited school with a Bachelors of Social Work degree or other related field, and with a Masters Degree in Social Work preferred. 
Informal Education:  As appropriate to maintain current knowledge and skill.  Must show evidence of continuing education as related to social work practice skills and/or hospital required in services.    

Experience:  Experience applying customer service behaviors and communication skills required.    A minimum of two years social work practice in health care environment or related field, preferred. Must demonstrate knowledge of social work skill sets that include competency in assessment, development of discharge plan, implementation of that plan and evaluation of services provided.  Demonstration of positive interpersonal skills and the knowledge of and ability to relate positively to community agencies is required.  Must also demonstrate ability to understand team concept as a member of healthcare team (including physicians, allied health professionals and payers) and provide advocacy role on behalf of patients and families.  Proficiency in Meditech, GroupWise, Microsoft Word and other computer application inherent in electronic medical record keeping is required.   
Certifications/Licensure:    CPR certification required. Professional licensure not required, but is encouraged. 

Benefits Offered:

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)
 

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

WellSpan Chambersburg Hospital

Established in 1895 and located in the heart of Franklin County, WellSpan Chambersburg Hospital has long served its South Central Pennsylvania community with award-winning care. WellSpan Chambersburg Hospital’s 274-bed facility provides a community of 156,000 residents full-range inpatient, outpatient and emergent care services. The hospital is noted for its leading-edge technology and full range of medical services, including award-winning heart and stroke care, a cardiac catheterization lab, a family birthing unit and Level II NICU, inpatient rehabilitation, a wound center with hyperbaric oxygen therapy, and surgical services, including robotic surgery.  At WellSpan Chambersburg Hospital, we work together to provide our neighbors with important health-related programs focused on disease prevention and management, early detection screening, and tools and resources to prevent disease through health fairs, seminars, children’s events, “fun runs,” and more.  WellSpan Chambersburg Hospital was one of several WellSpan hospitals honored by U.S. News & World Report with the High Performing recognition for 2022-23.