Social Security Disability Hearing Case Manager
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Mindset
US
Summary
The case manager will assist clients with the social security disability application process by gathering documentation and advocating for their claims. They are also responsible for maintaining detailed records and communicating with social security administration officials to resolve discrepancies.
Job Description
Position Overview: We are seeking a dedicated and compassionate Social Security Disability Hearing Case Manager to join our team. The ideal candidate will be responsible for assisting clients with the application process, gathering necessary documentation, advocating on behalf of clients, and ensuring that all claims are processed accurately.
Due to this being a remote role, you’ll need reliable internet with speeds of at least 100 Mbps download and 30 Mbps upload, a comfortable place to work, and a backup plan for occasional internet outages. We will provide your MacBook as well as a headset, keyboard, and monitor as needed. You will be responsible for maintaining a setup that supports a productive workday.
Responsibilities:
- Gather required documentation and information from clients to support their claims.
- Provide guidance and support to clients throughout the claims process which can be lengthy.
- Advocate on behalf of clients to ensure that their claims are processed accurately and efficiently.
- Communicate with social security administration officials to resolve any issues or discrepancies that may arise.
- High call volume
- Keep detailed records of client interactions and claim status updates.
- Stay up-to-date on changes to social security policies and procedures.
Qualifications:
- Bachelor's degree in social work, psychology, or a related field (preferred).
- Previous experience working with social security claims or similar benefits programs.
- Strong interpersonal and communication skills.
- Ability to empathize with clients and provide compassionate support.
- Excellent organizational skills and attention to detail.
- Proficiency in Google Suite and other relevant software programs.
- Ability to work independently and as part of a team.
- Knowledge of social security policies and procedures (preferred).
Preferred Qualifications:
- Experience working in a remote or virtual office environment.
- Knowledge of virtual phone systems and online scheduling software.
Schedule:
- 40 hours a week, limited overtime (typical working hours are 9:00 - 6:00 pm EST)
Benefits:
- Remote first policy
- Large responsibility from the start
- The ability to ascend within the company
- A team of creative, transparent entrepreneurs driven to accomplish our mission
